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Quality Analyst

1.00 to 6.00 Years   Bangalore   04 May, 2019
Rainbow Jobs Hiring For Rainbow Jobs
Job LocationBangalore
EducationNot Mentioned
SalaryRs 3.0 - 3.5 Lakh/Yr
IndustryPO / Call Center
Functional AreaPre-SalesQuality (QA-QC)
EmploymentTypeFull-time

Job Description

Quality AnalystVoice process Quality AnalystJob SummaryCandidate should have at least 1 year of experience as a Voice process Quality Analyst. Candidate from Sales Process background. The candidate will have to monitor calls, emails and chatsJob DetailsLocationDelhi, West DelhiSakinaka, MumbaiKoramangala, BengaluruShift Timings10:00 am - 7:00 pm(day shift)Weekly Working Days-5 DaysNote:1st and 3rd Saturdays off, Sundays fixed offSalary & CompensationSalary Offered25.0 K to 30.0 K(monthly)IncentivesReimbursementsIncentives StructureSelection CriteriaEducation

  • Graduation Degree mandatory
Experience
  • Minimum 1 yr of Experience as Voice process Quality Analyst.
  • 1 yr to 4 yrs of experience asCustomer Caremandatory
  • Candidate from Sales Process background
  • The candidate will have to monitor calls, emails and chats
  • Candidate should have at least 1 year of experience as a Voice process Quality Analyst
Age-22 yrs to 35 yrsCommunication
  • Excellent English skills - Ability to Speak, Read & Write
Documents
  • Aadhar Card
  • Pan Card
  • Photos
  • Marksheets and Degree
  • Joining and Relieving Letters
  • Salary Slips
Job Description
  • Participates in call monitoring formats and quality standards.
  • Audits calls, email communication, evaluate the calls and shares real-time feedback.
  • Preempts chaos and manages them early if detected during call audits.
  • Trains the sales team on skills such as call etiquettes, Sales pitch, the technique of selling and other communication skills.
  • Carries out RCA on bottom performers and provides actionable insights for performance improvement.
  • Monitoring and; coaching the OJT (On Job Training) agents.
  • Coordinate and facilitates Internal call Calibration.
  • Prepares and analyses reports for management staff reviews
Contact Person Rahul-9920624568 / 9936572548ThanksTeam HrRainbow Jobs

Keyskills :
trainingcoachingomesticprocessonsalesprocessingmonitoringcallsemailserverscustomerservicesalesmanagercustomercareagentsvoiceprocess-qualityanalystcallmonitoringformatsqualitystandardsemailcommunicationsalesprocessemailschatsinboundcallsojt

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