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Quality Analyst (OPQT05) QUALITY BGLR

1.00 to 3.00 Years   Bangalore   26 Apr, 2022
JPMorgan
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaQuality (QA-QC)
EmploymentTypeFull-time

Job Description

    Principal Duties and Responsibilities:
    • Assigning of work queue managing and prioritizing workflows
    • Emerge as Subject Matter Expert in the process and ability to draw inferences, identify root cause, and make recommendations for corrective action
    • Ensure Quality reviews are completed within the agreed timelines with highest quality standards
    • Interact with Business to provide QA results, analyzes disputes, conduct reassessments and make timely escalations
    • Identify key issues, risks, trends, observations and provide reporting of results to manager & key stakeholders
    • Drive process improvements like opportunities for eliminating process wastage, recommend and implement enhancements to improve effectiveness, efficiency of services and systems, etc.
    • Participate in discussions with business partners on compliance, controls, Internal audit, etc.
    • Monitors the control and operational environment for changes which may impact QA testing
    • Be a Customer Service Champion
    • Monitor the daily dashboards and take required action timely
    • Ensure to meet the deadline of all deliverables
    • May be responsible for managing 5-12 QA Specialist on Business requirement
    Essential Qualification, Skills & Experience
    • Graduates, preferably in Commerce - Preferably having first class pass percentage
    • 1-3+ years of overall experience with a strong background in Retail Banking Operations
    • Excellent verbal and written English communication skills
    • Knowledge of quality standards, risk and controls are required
    • Knowledge of Retail Customer Fulfillment is preferred
    • Strong critical thinking and analytical skills
    • Flexible to work in various shifts (including Night) according to business requirement
    • Demonstrated strengths in:
    • Research and analysis
    • Customer Service/Support
    • Time management, work organization, and follow up
    • Attention to detail and a focus on work accuracy
    • Flexibility to adapt to changing priorities and business needs, and able to work well in a fast-paced environment
    • Demonstrated initiative and accountability
    • Proficiency in Microsoft Office Suite
    • Knowledge of U.S Regulatory guidelines relevant for Retail/Consumer Banking
    • Ability to collaborate, partner and work in a team environment
    Performance Metrics
    • Service Level results
    • Quality Control measurements
    • Productivity or Efficiency metrics
    • Other specific performance requirements as determined by Operations Manager
    ,

Keyskills :
qualitycustomer relationstest casescalibrationauditingroot causeinternal auditretail bankingquality reviewscustomer servicemicrosoft officequality standards

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