Recruit forTechnical consulting Engineer

Job Description

What You ll doFirst thing first, you ll work with a highly motivated team of Cisco, which is named #1 World s Best Workplaces.Technical Assistance Centre (TAC) is a team of highly skilled engineers whose #1 focus is to help customers deploy and operate their networks optimally while delivering the best possible customer experience. Our success is validated through excellent financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.
• Cross function with different global teams
• Work and support Cisco s customers for Cutting edge Cloud Security products Cisco Advanced Malware Protection, Cisco Threat Grid, and SecureX.
• You will have the opportunity to apply your analytical skills and technical knowledge to seek product and network problems of moderate-high complexity.
• You will consistently deliver an extraordinary Customer Experience for Cisco Cloud Security products by resolving technical issues over the telephone, email, and remote sessions (WebEx).
• You will work with critical customer accounts and handle issue requests.
• Youre happy to provide technology/product training and intellectual property material as required.
• You successfully utilize moderate to sophisticated lab setups to recreate and solve problems
• You will submit complete and accurate bug reports in areas of expertise.
• You will be providing technical support to partners and/or customers for Cisco technologies, products, and/or solutions.
Who You ll Work WithThe Cloud Security TAC team works on complex, challenging issues with some of Ciscos top customers. Youll be part of a team dedicated to solving our customers most important business challenges. And you will do it by delivering intelligent networks and technology and business architectures built on coordinated products, services and software platforms. You will provide 2nd/3rd level technical support for Cloud Security Product technologies.Who You AreCisco seeks a Customer Support Engineer in Cloud Security technology to join some of the industrys brightest minds in developing and deploying todays most advanced Internet technologies. In this role, you will gain insight into the detailed functionality of Cisco products and partner with all distributed elements of the service chain. You demonstrate a proficiency and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a phenomenal opportunity for someone with persistence and an appreciative view of the customer to hone their skills and advance their career giving customers success while working with an industry leader in networking technology.Minimum Qualifications
• BE or MS CS/EE/EC with 5+ years of Industry Experience
• Excellent Verbal and Written Communication skills
• Experience in resolving sophisticated technical issues in Enterprise Networks
• Work autonomously & independently
• Excellent Problem-solving and probing skills.
• Deep understanding of Networking and Security technology
• Ability to diagnose and analyze issues through debugs and logs.
Desired Skills and competencies :
• Experience in one or more Security/Cloud Security Technologies and solutions like Firewall, VPN, AAA and Firepower, ISE, Stealthwatch, AMP for endpoints, etc
• Expertise in troubleshooting complex Security related issues.
• Preferred Deep understanding of TCP/IP, Routing and Switching fundamentals will be preferred.
• Excellent knowledge of Cisco ASA, Firepower, ISE
• Customer-facing experience is required.
• Good communication skills and ability to convince and build a social relationship.
• Ability to work with a multi-functional and geographically diverse team is expected.
• CCIE Security Highly preferred.
• Solve problems creatively and multi-task in a fast-paced and constantly evolving environment.
• Ability to Assertively communicate and demonstrate Technical Leadership on Troubleshooting scenarios, especially over WebEx / telephonic customer conversations
Why CiscoAt Cisco, each person brings their outstanding talents to work as a team and make a difference.#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.We embrace digital, and help our customers implement change in their digital businesses. Some may think we re old (36 years strong) and only about hardware, but we re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you can t put us in a box!But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.So, you have colorful hair Don t care. Tattoos Show off your ink. Like polka dots That s cool. Pop culture geek Many of us are. Passion for technology and world changing Be you, with us!,

Keyskills :
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