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Remote Desktop Support Technician

1.00 to 3.00 Years   Bangalore   25 Mar, 2019
JPMorgan
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional Areaeneral / Other Software
EmploymentTypeFull-time

Job Description

  • Work with global peers and technicians to ensure a smooth running of the daily process. Have a good knowledge of all applications that are required for support.
  • Maintain technical knowledge to keep up with rapid changes in technology.
  • Take a proactive approach to client s requirements and identify recurring problems.
  • Working knowledge of ticketing systems is an advantage.
  • Adhere to current policies and procedures.
  • Meet and exceed metric requirements.
  • Proactively monitor owned ticket volumes and maintain best practice.
This role requires a wide variety of strengths and capabilities, including:
  • Minimum of 1-3 years experience on VDI platforms a plus - Windows XP / 7 platform support skills (preferably to MCP level)
  • 5-7+ years of Desktop Support experience within a busy, high volume call environment
  • Extensive experience supporting Microsoft Active Directory (group memberships, shared drives access, policies, etc.) and Microsoft desktop applications.
  • Ability to work unsupervised and prioritize workloads
  • Novell/Netware administration tools knowledge
  • MS Office 2007 / 2010 suite knowledge
  • Internet browsers (IE, Firefox and Safari)
  • Thorough understanding of network connectivity and latency impact
  • Proven track record in a desktop technical support environment
  • Strong communication skills; Excellent English (Written and spoken)
  • Excellent inter-personal and liaison skills
  • Comfortable in dealing with clients over the phone and 1 to 1, especially in critical situations
  • Clear and precise requests updated and feedback passed to team
  • Strong customer service, analytical, and problem resolution skills.
  • Is understanding of and sympathetic to client requirements
  • Appreciates the potential business and technological impacts of issues
  • PDA implementation and troubleshooting
  • Experience performing remote support
,

Keyskills :
maintenancecommunicationmsofficeproductionclouddesigntechnicalsuppclientsupp

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