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Remote Support Engineer - Simplivity COE

5.00 to 6.00 Years   Bangalore   08 Jul, 2021
Hewlett-Packard India Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk,General / Other Software
EmploymentTypeFull-time

Job Description

Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.Role Description:

  • Engineer will be part of a 24/7 IT backup operations team and will be directly responsible for storage and backups related processes.
  • The position involves taking a leadership role with customer teams and internal teams to resolve problems, maintain managed backup operations and, when necessary, to return systems to operational status.
  • The job also involves leading communication between technical teams, customer and internal organization to fulfill customer needs and accomplish customer satisfaction.
Technical Skills:
  • 5+ years of demonstrated experience in service and support of Server/Storage/VMware/Hyper-V/Linux products.
  • Strong Knowledge in installing and configuring all flavors of ESXi and VCenter server.
  • Troubleshooting Knowledge on ESXi and VCenter performance issues.
  • Troubleshooting vSphere storage, plugin & vSphere networking issues.
  • Good knowledge on SAN technologies and converged solutions like VMware vSAN & HyperConverged products, HP Servers Blade, Rackmount, SAN, NAS & DAS, Hyper-V/clustering, power CLI, break/fix etc.
  • Good understanding on the Basics of Linux (VI, directory structures, scripting) and Networking (Vlan, analyzing switch logs, jumbo frames, flow control)
  • Understanding of VMware Site Recovery Manager for disaster recovery.
  • Thorough understanding of backup technologies.
  • Knowledge on Virtual Machine snapshots and VMware VDP
  • Understanding of vSphere Cluster Services (HA, DRS, DPM, EVC)
  • Additional skills - Understanding of database SQL/Postgress, etc.
Interpersonal Skills:
  • Be professional in all modes of interaction with our internal & external customers.
  • Be capable of making well founded decisions in high pressure situations & exercising diplomacy when operating in politically charged environments.
  • Actively listen and confirm problem details showing empathy for urgent situations
  • Utilize effective negotiation skills which will lead to satisfactory issue resolutions.
Hewlett Packard Enterprise Values:Partner. Innovate. Act.We live by three core values that drive our business.Simplified, we are good partners, great innovators and we make things happen.Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at www.hpe.com/careersYou can also find us on:https://www.facebook.com/HPECareershttps://twitter.com/HPE_Careers1083797HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status,

Keyskills :
operating systemssanmicrosoft outlookantivirusnasdasnegotiation skillsclidata centerhigh pressureactive directorytroubleshootingdpm

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