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Require Associate - Web Support

1.00 to 11.00 Years   Bangalore   30 Mar, 2023
Genpact India Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareWeb / Mobile Technologies
EmploymentTypeFull-time

Job Description

    *With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.We are inviting applications for the role of Associate, Web Support Responsibilities
    • Creation of user SSOs for various Web Portals, On-boarding users on the Web portals basis user account/company entitlements and taking actions accordingly if requirements are not met.
    • Coordinating with various teams for rectification of user account details in case of data discrepancy related/not related to Entitlements basic company agreement/ entitlements
    • Handling user queries(Internal Employees /Contractors & External Suppliers/ Customers) for web portals related to access/application issues/common troubleshooting etc.
    • Query escalation to various L2 teams basis application. Coordinating with Application owners or product support teams/product owners resolution of application issues reported by users.
    • Drive and support continuous improvement efforts through LEAN philosophy
    Qualifications Minimum qualifications
    • Graduate in any stream. EXCEPT B.Tech/ BE
    Preferred qualifications
    • Effective probing skills and analysing / understanding skills
    • Problem solving skills with customer centric approach Demonstrated proficiency with written English and with neutral English accent
    • Customer Support/Service
    • Strong attention to detail
    • Working knowledge of Microsoft tool like word, Excel and PowerPoint
    • End User Support
    • Problem Solving Skills
    • Identifying Process Improvements
    Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.,

Keyskills :
customer focusproduct supportcustomer centriccontinuous improvementfarleanwordturnexcelbasiccolorenglishportalsreligiononboardingescalationcitizenshipintellectual

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