Require for the post of Associate Engineer

Job Description

* Your title Your subtitle -->Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.There are two things that we want to share with anyone considering joining us.Firstly, we ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you re welcome at BT, we really mean it.Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you ll have the chance to discuss smart working and how it might work for the job you are applying for.About this roleThis position assists staff in office and remote locations with technical support of desktop/ laptop OS, Email, office applications / Mobile and related technology. Support includes specifications, installation and testing of computer systems and peripherals within established guidelines. Employee will also assist in the maintenance and testing of network Configurations / servers, and associated equipment.Youll have the following responsibilitiesIT Support: Offer prompt and efficient front-line assistance, with the aim of answering as many routine questions as quickly as possible i.e. providing computer support services both for software and hardware for users through helpdesk process. Also support any infrastructure change requested by End User.Call Management: This includes ensuring Incident and Service request logging, tracking of all calls on daily basis. Ensure closure of calls and maintain SLA as per IT requirementPrimary Troubleshooting: Diagnose and resolve technical issues surrounding Windows, MS-Office, E-mail, Internet connections, applications, hardware peripherals etc. This includes processing of all new users request i.e. setting up and configuring new laptops and desktops & installing authorised software as per company policyRemote Support: All support and assistance to remote users as and when required. Support can be given by using remote support tools as per company policyServer Level Support: Local support in case of any Network / Server related issue. Managing backup/ restoration and tape rotation of local file & print server. User access permission management is included in support (folder / PC level). It also includes troubleshooting routine problems and maintenance of serversPrinter Support: Supporting other computer peripheral devices such as printers and solving printing problemsNetwork Support: Ensuring smooth network support and patching of Network cables as and when required and coordinating with network team for any escalated issueVoice Support: Providing voice support on CISCO phones including Headsets. This also includes processing of new voice extensions etc.Asset & Inventory Management: IT Asset management through assigned software as per company policy. Manages inventory tracking system to record deliveries, shipments and stock levels.Routine Tasks: Daily checks of Servers / Applications and ensuring that IT systems and links are functioning properly. Need to ensure Windows & antivirus patches are up-to-date.File Management - a) Maintains files (all vendors agreements, invoices, call reports, Cheque details/ copy of cheque, TDS, Year-end closure document). b) Reports file (MIS report, etc.) Creating new files as per requirementVendor Management: Arranging/ preparing PO, creation of related report, maintaining detailed entries in system, processing invoices as per company procedure, updation of cheques, regular follow-up with vendors etc. The engineer will be responsible for ordering or buying of computer systems and other IT equipment and follow up with concerned department like approvers, procurement and vendorsProcurement - Nationwide Order processing for new requirements of (Laptops, Desktops, Headphones, Blackberry phones, cartridges etc.).Report Management - Creating Reports on periodic basis (Daily/ Weekly/ Monthly reports etc.)Attendance & Leave Management - Leave Maintenance & Sending attendance to concern teamTraining: Training users and educating them on usage of computer hardware and software systems and IT peripheralPolicy Adherence - Comply with and help to enforce standard IT policies and procedureAudit & Governance Ensure information management processes are in compliance with IT-specific controls, policies and standards.Youll have the following skills & experienceAdditional responsibilities include:Documenting troubleshooting and problem resolution steps for knowledge base.. Perform basic administrative support duties as required to meet specific operational objectivesThe position provides exposure to a broad range of IT-related projects and activities. Should undertake small to medium-sized IT projects as per requirementEnsure that a high level of customer service and support is provided to all internal and external customersMake sure IT support meets industry standardsPerform miscellaneous job-related duties as assigned by the Team LeaderTake due care of the IT and other office assets issued in your nameAdhere to company protocol as laid out by the CompanyBe ready to take up new task and challenges and should be acceptable to changeYoull have the following skills & experienceDemonstrates competence in own areaTypically works with moderate guidance in own area of knowledge.Applies knowledge/skills to a variety of standard day to day activities.Understands the key business drivers; and uses this knowledge to focus own work.Diagnose and resolve unique, nonrecurring problems associated with OS & HardwaresBuilds productive relationships internally and externally.Remote desktop troubleshoot to end-users along with documentation ticket maintenanceMaintain technical documentation in association with other functional departmentsDocument procedures, standards & best practicesInterpersonal Problem SolvingAbility to Work in a Team EnvironmentEffective Communication SkillsAbout BTBT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.Were now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And were on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.So, if youre interested in the power of potential, why not join us today and release yours You can read more here about what its like to work at BTHow to ApplyIts easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Dont worry if you need to make changes - youll have the opportunity to review and edit your work on the final page. We look forward to receiving your application,

Keyskills :
troubleshootingremote desktopcustomer relationssmart workingjavanetwork supportremote support