Require for the Senior Cloud Support Engineer

Job Description

We are looking for a Senior Cloud Support Engineer to assist our rapidly growing customer base. As part of our customer support team you will be the primary point of contact for Couchbase customers for all technical issues.NoSQL databases are the answer to the demand for high speed, highly available, extremely dynamic data storage and Couchbase is at the forefront of this technology. Working in Couchbase Technical Support you ll acquire highly coveted skills, essential to this technology, by navigating the world of NoSQL databases and the big data ecosystem. This includes working with Golang, learning about the principals and concepts of distributed systems, understanding what goes into good NoSQL database design, cloud technologies, mobile data convergence, and becoming proficient in the best practices for building NoSQL-backed applications.You ll fit right in with us if you have a passion for unraveling complex issues and are comfortable working in a fast-paced environment. If you re looking to work in an open, collaborative environment side-by-side with our development engineers to resolve customer issues and shape future product design, we can t wait to hear from you!Responsibilities
• Troubleshoot and solve customer issues on production deployments.
• Support the deployments including monitoring and providing answers to customer inquiries
• Become a product expert for customers and stay up-to-date on new features in Couchbase.
• Reproduce customer cases for detailed troubleshooting and analysis. This may include writing or modifying code or simulating node failure situations
• Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds or best practices
• Participate in an on-call rotation for supporting the systems during work and weekend hours.
Requirements
• 5+ years cloud support or related experience
• Strong understanding and experience with at least one cloud environment such as Amazon Web Services (Preferred), Google Cloud and/or Microsoft Azure
• Strong programming experience in one of the following languages: Java/C/Python
• Experience working with NoSQL databases
• Experience using Kubernetes and Docker is a plus
• Experience in troubleshooting distributed high-performance systems
• Experience with alerting and monitoring tools.
• Working knowledge of web and network protocols and standards (HTTP, TLS, DNS, etc)
• Solid written, verbal, interpersonal communication and customer service skills are needed to work successfully with customers in high stress and/or ambiguous situations.
• Excellent analytical skills, passion for pinning down technical issues, and solving problems
• Enjoy a fast-paced startup environment
Minimum QualificationsBS in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field.About CouchbaseAt Couchbase, we believe data is at the heart of the enterprise. We empower developers and architects to build, deploy, and run their most mission-critical applications. Couchbase delivers a high-performance, flexible and scalable modern database that runs across the data center and any cloud. Many of the world s largest enterprises rely on Couchbase to power the core applications their businesses depend on.As a 2021 Bay Area Best Places to Work winner, Couchbase recognizes the need for time off when you need it. Enjoy unlimited time off (DTO), matching 401K contributions, ESPP and many other amazing benefits . See more of our recent awards to learn what makes Couchbase such a great company to work at.Learn more about Couchbase and our technical capabilities:* Compare Couchbase vs. MongoDB* Compare Couchbase vs. Oracle* Browse the Developer PortalCouchbase is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.By using this website and submitting your information, you acknowledge our Candidate Privacy Notice and understand your personal information may be processed in accordance our Candidate Privacy Notice.,

Keyskills :
product designproject administrationnetworkingcustomer servicelanoperating systemstroubleshootingdatabase design