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Required Client Onboarding-Operations Analyst

2.00 to 4.00 Years   Bangalore   04 Apr, 2023
JPMorgan
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaFinance / Accounts / TaxGeneral / Other Software
EmploymentTypeFull-time

Job Description

    The Commercial Banking Client On-boarding (CBCO) Implementations group is responsible for handling and coordinating all aspects of the setup for custom card and cash management services including working with key internal partners to ensure a best in class experience for clients.We are seeking an Implementation Specialist that will work closely with our business partners and be responsible for coordinating all aspects for Card and Cash Management set ups. The Implementation Specialist will handle a high volume of simultaneous requests.Core Responsibilities:
    • Manage clear expectations and understanding by establishing clear timelines and managing documentation requirements
    • Exhibit ownership of on-boarding experience and client satisfaction
    • Ownership of internal communication and status updates
    • Ensure deal deliverables are met and hold owners accountable by managing implementation issues, escalations and error resolution
    • Demonstrate creative problem solving and solid judgment/decision making
    • Exhibit adherence to policy and procedures and meet or exceed established Service Level Agreements
    • Diligent awareness of risks in our processes in a timely manner
    • Ownership, escalation and resolution of risk issues when they occur in a timely manner
    Required Qualifications:
    • Graduates with minimum of 2 to 4 years of experience.
    • Demonstrated problem solving ability through interaction with internal and business partners
    • Exceptional verbal and written communications skills. Communication is paramount.
    • Ability to independently manage conflict and mobilize internal resources to resolve issues
    • Strong interpersonal and relationship building skills
    • Excellent logical, analytical skills and attention to detail
    • Knowledge of Microsoft Suite of products
    • Aptitude to work with numbers and deadlines.
    • Proactive approach
    • Knowledge of TS & CB Products and Operations will be an added advantage.
    • Ability to grasp/learn new products/audits which are currently not in scope.
    ,

Keyskills :
customer relationsreportingmisslaaccountscash management servicescreative problem solvingservice levelcash managementproblem solvinganalytical skillscommercial banking

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