Required for Sr Specialist

Job Description

Job summaryAudits and Insights (AIT) team is seeking a dedicated, hardworking and highly analytical candidate to join the team as a Quality Auditor. This individual will be responsible for auditing program level defects, analyzing and reporting on QA data and trends. The role will involve driving projects and initiatives, collating QA data and proactively providing Quality Updates to the leadership team.Key job responsibilities Research and evaluate the facts surrounding the transactions, Identify process deviations with respect to program level defects by conducting audits. Familiar with sampling methodologies to ensure the correct number of investigation audits are performed. Communicate with external customers, financial institutions via phone and/or email during the audit process. (Applicable as per the Investigation SOP). A keen eye to identify new MO/ Fraud patterns and provide analysis on process adherence and risk involved in the processes and succinctly communicate trends and actionable solutions to QA leadership and Operational stakeholders. Provide training need analysis to management and training team for individuals/team/site in order to address knowledge gaps. Engage with global stakeholders and peers, and drive Calibration efforts across sites. Projects & Kaizen: Provide inputs to GPO, GFPOCs for SOP/Process/Tool improvements or changes. Drive projects on automation to reduce QA manual efforts and improve QA yields. Good process acumen to develop strategic policies to ensure to invent and simplify the process further. Produce daily, weekly and monthly analyses and reports on defect trends and root causes, perform data-mining and analysis to support programs as well as identify new metrics and opportunities for quality improvements. Take proactive ownership when identifying process gaps/ defects if the process is owned by another department take the lead in identifying, communicating and helping the owning team to resolve the gap/issue. Take ownership of self-development and ensure regular connect with Learning & Development teams for individual growth.Skills Required: Good analytical, logic and reasoning skills. Basic knowledge of MS SharePoint / SQL to fetch the data needed for analyzing and avoid dependency. Deep knowledge of Excel and experience in working with databases. Strong communication skills.,
• 1+ years experience in program or project management
• Experience interpreting data to make business recommendations
• 2+ years experience in program or project management
Bachelor s degree (preferably in technical discipline) and minimum 5 years of relevant working experience including hands on ops experience, designing quality, operations processes and reporting governance Strong familiarity with databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and ability to work with large data sets Excellent oral/written communication & data presentation skills, including an ability to effectively communicate with both internal and external stakeholders Experience communicating and handling cross-functional programs including project stakeholders, technical program managers, and software development teams Advanced computer literacy in Microsoft Office applications, especially MS Excel, Word & PowerPoint Passion for innovation, automation, and operational excellence- should show high ownership and institute process improvements wherever needed Can adapt well to changing circumstances, direction, and strategy Ability to effectively lead a small team, ensuring career coaching and strength alignment Experience in e-commerce industry Organization skills demonstrated ability to work independently to make complex investigations Ability to communicate complex technical problems in simple statements Work effectively & independently in a fast-paced environment with tight deadlines Ability to engage with cross-functional teams for implementation of project/program requirements Outstanding attention to detail; Exceptional problem solving skills Experience in business process improvement, Lean/Six Sigma a strong plus. MBA/MS/M Tech from elite university preferably Management / Operations Research/statistics knowledge of advanced excel, Python & R

Keyskills :
business process improvementadvanced exceltraining need analysis