Requirement for Corporate Mobility - Travel Senior Analyst

Job Description

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries,we offer Strategy and Consulting,Technology and Operations Services, and Accenture Song - all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com About Entity: Corporate Functions including Human Resources, Finance, Legal, Marketing Communications, and Workplace Solutions-- powers Accenture s people across industries and functions to keep our business leading in the New. Join the heart and soul of Accenture, partnering with our extraordinary people to bring innovation into every organization. Job description: Job Title: Mobility/Travel & Corporate Card Career Level: Management Level 10 Location: India Language: Fluent English Requisition Number: Support Accenture s Global Corporate Travel Program and adherence to Policy 1396 and Accenture s Global contracts with Travel Management and Corporate Card suppliers. Working closely with Accenture s Global Travel & Crisis Management Team in multiple locations to operate in an agile, innovative, & truly human way, reflecting a customer-centric & operationally effective approach. Escalate delays, issues, and risks in a timely manner & provide relevant solutions & process improvements to issues & problems. Team Lead support to ensure high service delivery through various global administrative activities for the Corporate Travel Program broadly covering: Customer Service Pre-travel Checks Travel Policy Compliance Supplier interaction Risk Management Data Verification Reporting Auditing Global Corporate Travel Program activities: Travel & Corporate Card Queries (Tier 2) o respond to traveler & cardholder queries o manage & prioritize responses o identify & raise opportunities for improvement o escalate where necessary o reporting & analysis Travel Policy Compliance Pre-travel compliance checks/approvals: o Out of Policy process o Domestic & International travel checks o BD WBS checking o Hotel rate cap checks/audits o High fare check General Travel New Joiner travel orientation mailers Unused tickets WBS reversal Airfare reconciliation Corporate Card Applications & Cancellations o card cancellations o card applications o auditing o reporting & analysis Business Travel Accounts (BTA s) o reconcile & data verification o interaction with internal finance teams & supplier o expiration & accuracy monitoring o Reporting & analysis Risk Management o corporate card dunning activities o program audits personal spend high spend zero spend cash spend duplication of cards (host/home country) o reporting & analysis Card Limit Exception Process Mgt o manage requests from cardholders o tracking requests o escalate where necessary o auditing o reporting & analysis Must Have Skills Requirements Minimum 8 years experiences in customer service, travel, banking, BPO or shared service. Strong verbal & written English communication skills Supervisory/team lead experience Strong MS Excel Strong PowerPoint Structured analytical thinking Ability to manage complex tasks in & dynamic environment Strong organizational & time management skills Ability to work autonomously & independently Flexibility with working hours Advantage Skills Multi-National Corporation experiences Financial industry experience Supplier management Project management Education: University degree or equivalent higher education qualification (preferably in English, or Business-related disciplines),

Keyskills :
service deliveryaccountscrisis managementcustomer relationsreportingrisk managementcustomer servicetravel managementtime management