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Reservation Agent

2.00 to 4.00 Years   Bangalore   03 Oct, 2024
HAPPY SQUARE OUTSOURCING SERVICES PRIVATE LIMITED
Job LocationBangalore
EducationNot Mentioned
SalaryRs 2.0 - 3.0 Lakh/Yr
IndustryHotel / Restaurant
Functional AreaReservation / Ticketing
EmploymentTypeFull-time

Job Description

    About Samasth Living Private Limited (Settl.) Settl. is a technology-driven accommodation platform focused on providing a convenient and high quality living experience for urban millennials. Settl. brings safe, comfortable, and fully furnished co-living spaces in Bangalore, Hyderabad, Gurgaon & Chennai. We take the daily hassle out of rental accommodation so our members have more time to do the things theyre passionate about. From fully-furnished rooms, 24/7 power backups, high-speed internet, nominal deposit to all-inclusive rent, our coliving spaces will take care of all your needs. Our journey began with a bunch of co-living spaces in Bangalore and we are on our way to come up with more. We have made it our mission to create a framework that will allow people to live their lives in the best possible way and enjoy the benefits of living together.We are seeking a diligent and organized Reservation Manager to join our team. This role is crucial in ensuring seamless move-in and move-out processes for our customers, as well as coordinating with our ground operations team to maintain efficient property management. The ideal candidate should possess strong communication skills, proficiency in spoken English, and prior experience in a telecaller or customer service-oriented role.Key Responsibilities:1.Facilitate Smooth Move-Ins and Move-Outs:oCommunicate effectively with customers to coordinate and facilitate smooth move-in and move-out processes.oProvide necessary information and assistance to customers regarding property procedures and documentation requirements.2.Coordinate with Ground Operations Team:oCollaborate closely with the ground operations team to ensure all maintenance and service requests are addressed promptly and efficiently.oRelay customer feedback and operational issues to the appropriate departments for resolution.3.Customer Service and Support:oServe as a primary point of contact for customer inquiries, concerns, and service requests.oHandle escalated customer issues and complaints with professionalism and empathy, aiming for satisfactory resolution.4.Supervise Property Audits:oOversee property audits conducted by the operations team to ensure compliance with company standards and regulations.oMaintain accurate records of audit findings and implement corrective actions as necessary.Requirements:Proven experience in a customer service role, preferably in a telecaller or similar environment.Excellent verbal and written communication skills in English.Strong organizational and multitasking abilities, with keen attention to detail.Ability to work effectively in a fast-paced environment and adapt to changing priorities.Proficiency in basic computer applications (MS Office suite, CRM software) and ability to learn new systems quickly.Bachelors degree in Business Administration, Hospitality, or related field preferred.Perks:1. Travel Reimbursement.2. Medical Insurance upto 5 Lakh.3. Collaborate with professionals who have a track record of scaling businesses at hyper-growth startups like Treebo, Runnr, Zomato, Fab Hotels, and Paytm. At Settl., your journey as an Reservation Manager will be marked by growth, support, and the opportunity to thrive in a dynamic, nurturing environment. Join us, and let us groom you to be the best in your field.

Keyskills :
reservation lead

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