RPA Technical Account Manager

Job Description

Position Designations: RPA Technical Account Manager / RPA Technical Solution Architect(9 to 14 Years)About UiPath Robotic Process Automation: Robotic Process Automation (or RPA) is an emerging form of clerical process automation technology based on the notion of software robots or artificial intelligence (AI) workers. And UiPath is one of the global leaders in Robotic Process Automation. They design and deliver the most advanced automation platform. Businesses of all sizes, BPO providers and shared service organizations around the world use UiPaths RPA Enterprise Platform to provide exceptional benefits in operational quality, speed and cost. UiPath is recognized worldwide for product leadership and technical excellence. UiPaths development team is the largest in the industry, and their biannual release schedule is the most active in the field. UiPaths offices are spread across New York, London, Paris, Bucharest, Tokyo, Hong Kong, Singapore, Melbourne & Bangalore.Job Location: Sector - I, HSR Layout, Bengaluru, Karnataka Experience: 9 to 14 Years of total IT Experience with 3+ Years of recent Customer-facing, Customer Success, Account Management or Strategic Consulting experienceRole Definition: The Customer Success Team at UiPath advises and guides a wide variety of customers, ensuring they launch UiPath successfully, adopt it widely and are continually driving business value from UiPath. The RPA Technical Account Managers are entrusted with some of UiPaths largest and most strategic global customers, working with stakeholders across all parts of the business and at all levels (including the C-suite), to drive increased adoption of UiPath and to improve the overall quality and maturity of its use. A major area of responsibility for RPA Technical Account Manager is helping customers structure and manage company wide UiPath deployments, coaching the customers project team on UiPaths deployment methodology, and helping them to develop an appropriate change management strategy that maximizes adoption, self sufficiency and business value. The RPA Technical Account Manager would work closely with UiPaths Account Executives and Solutions Engineers, Project Managers, Business Consultants and Product Experts to continually help some UiPaths largest customers to be successful with UiPath.Scope of Activities: Empathize with every aspect of the customer experience, putting customers needs firstMaintain high levels of customer engagement (including on site meetings) with a focus on customer satisfaction and loyaltyConduct workshops, trainings, business reviews and proactively suggest solutions to common customer challengesContinually identify and develop new uses for UiPath that drive adoption and that align to customers business needs and strategic goalsProactively spot and correct any issues that could affect customer satisfaction or retentionCoach customers to be product experts and train their teams on UiPath best practices so they become increasingly self sufficientMentor and provide guidance to newer CSMs and partner with UiPaths Account Executives to help them be more effectivePartner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customersDevelop Customer Success assets and methods, and work with the Key Account Managers from Sales to create new or refine existing onboarding materialsHelp drive customer references and case studiesEducational Background: B.Tech + MBA from a reputed InstitutionMandatory Skills Required: Must have a sound background of programming (should be hand-on in C#, C++, VB, Java or Powershell Coding)Must have 3+ Years of recent Customer-facing, Technical Account Management, Customer Success, Account Management or Strategic Consulting experienceMust have solid technical background with hands on experience in digital technologiesMust have experience in technical support, project management, technical sales and consultingMust have experience with software and front-end developmentMust have excellent verbal and written communication skills - Fluent written and spoken EnglishMust have strong analytical and problem-solving skillsGood To Have Skills: Experience working with RPA - Automation Anywhere, Blue Prism, OpenSpan is an advantage (Not mandatory)Experience in SaaS is an advantage (Not mandatory)Experience in Application or Implementation Support domain is an advantage (Not mandatory)Benefits: Competitive SalaryStock OptionsWork From Home OptionsFlexible working hoursFree Daily Premium CateringWork on state-of-the-art robotics technologiesHow to Apply:Applied ForRPA Technical Account Manager First NameLast NameEmail AddressCurrent CompanyCityMobileTotal ExperienceCurrent DesignationExp as a Developer in C#, C++, VB, Java or PowershellExp in Customer-facing/Strategic Consulting roleExp in Technical Support, Project Management, Technical SalesExp working with RPA, Automation Anywhere, Blue Prism, OpenSpanExp in SaaSEnglish Communication Skills (Out of 5)Current CTCExpected CTCNotice PeriodCan attend HackerRank Online Test this week Can attend In-Person Discussion this month ,

Keyskills :
delivery sla rojectmanagement problemsolving productmanagement spokenenglish keyaccount technicalsupport accountmanagement frontend technicalsales projectmanagers changemanagemen casestudies