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SailPoint Support Engineer

Fresher   Bangalore   13 Aug, 2025
Net Connect Private Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaGeneral / Other SoftwareApplication Programming / Maintenance
EmploymentTypeFull-time

Job Description

    Location:BangaloreExperience:3 - 6 YearsNotice Period:Immediate to 15 DaysCTC:5 - 12 LPAAbout the RoleWe are seeking a skilledSailPoint Support Engineerto ensure the seamless operation of ourIdentity and Access Management (IAM)infrastructure. You will work in a collaborative environment, partnering with cross-functional teams to address incidents, manage service requests, and implement system improvements. This is an excellent opportunity to enhance your technical expertise while contributing to critical IAM operations for a global organization.Key Responsibilities
    • Perform daily operational checks forSailPoint/ETAC/LDAP IDMsystems, resolving authorization issues, integration problems, and exploration errors.
    • Act as the first point of contact for user incidents viaServiceNowand email, ensuring timely and effective resolution.
    • Provide end-user support for IAM-related service requests, enhancing overall user experience.
    • Collaborate with stakeholders to suggest and implement support process improvements.
    • Participate inknowledge transfersessions with Paris OPS teams for continuous service enhancement.
    • UtilizeDynatraceand other monitoring tools to ensure server uptime and application performance.
    • Contribute toincident/change/problem managementprocesses and maintain accurate documentation.
    Required Skills & Qualifications
    • Bachelors degree in Computer Science, Information Technology, or a related field (Masters degree preferred).
    • 36 years of experience inIAM supportwith strong expertise inSailPoint.
    • Knowledge ofCyberArk Enterprise Password Vaultis a plus.
    • Hands-on experience withLinux RHEL,Windows Server, middleware, and cloud-based application servers.
    • Proficiency in usingServiceNowfor ITSM processes.
    • Strong analytical, troubleshooting, and communication skills.
    About NCGNetConnect Global (NCG) is aGreat Place to Work Certifiedleader indigital transformation, engineering, and professional services. Since 1997, we have been helping global enterprises reimagine business operations with cutting-edge solutions inCloud, Cybersecurity, AI/ML, and Data Analytics. With over 2,000 employees and a global alumni network exceeding 22,000 professionals, NCG is committed to innovation, operational excellence, and ethical standards.Why Join Us
    • 6 months fully paid maternity leave & 5 days paternity leave.
    • Comprehensive medical insurance from Day 1 (including spouse, children, and parents).
    • Group Personal Accident Policy (2x annual salary) & Workmens Compensation.
    • Gratuity after 5 years (immediate for permanent disability cases).
    • Employee Assistance Program for personal and professional well-being.

Keyskills :
itsmservicenowchange managementserverdynatracesailpointrhellinuxproblem management

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