Sales Operations Manager

Job Description

About MoEngageMoEngage is a fast-paced startup that s helping companies run smart marketing efforts in their effort to reach the customer. We are a leading Marketing Technology Stack provider that is helping brands redefine their customer engagement in the mobile era. Brands use MoEngage to drive long-term, personalised and context-based engagement across channels to help achieve increased customer retention as well as customer LTV. Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyses billions of data points generated by customers and their devices, to predict customer behavior and build marketing campaigns that proactively engage users.In just six years since inception, MoEngage is working with leading brands across e-commerce, entertainment, travel, publishing and banking domains among others. With marquee clients like Vodafone, Oyo, Airtel, McAfee, MoEngage has over 250+ paying Customers in the Enterprise & Internet companies space in India, US, South East Asia & EU. With a global presence spanning 35 countries, MoEngage has offices in San Francisco, Berlin, Jakarta, and Bengaluru.We have been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic. Our inclusion on this list highlights our ability to lead during a crisis and is a huge testimony to the people-driven culture we have.Today, MoEngage is an industry pioneer in the space and engages more than 450M devices. This includes approximately 65B events tracked per month, 30B+ messages sent, to millions of users across the globe.Responsibilities

• Define, analyse and communicate key sales metrics across the globe
• Oversee the administration of Salesforce CRM
• Plan and execute compensation plans for the entire Sales org - SDRs, AEs and PreSales
• Ensure the data on Opportunities is properly entered into the CRM and in a timely manner
• Support with Sales analytics, reporting and forecasting on a quarterly, monthly or on ad-hoc basis
• Conceptualize and implement business process automations on various sales tools to improve sales team productivity and CRM data quality
• Collaborate with various downstream teams such as Finance, Customer Success for a smooth hand-off post sale
• Collaborate with Product and Marketing teams to maintain reports on win-loss trends split across various regions, product offerings, customer requirements and competitors.
• Ensure the sales team has appropriate reporting, dashboards and analytics with high quality of actionable data
• Plan and execute Quarterly Sales Kick-Offs globally

Qualifications

• Minimum 2 years of experience in a Sales Operations role within a SaaS company
• Deep hands-on experience with Salesforce CRM. Salesforce Admin Certification is a plus
• Good understanding of a sales process in a B2B selling environment
• Shown prior experience of deploying and automating sales processes across a multi-tool Sales tech stack with teams spread across globally
• Strong analytical skills and ability to derive actionable insights from data
• Ability to organize, multi-task and work independently on several projects and meet deadlines with high attention to detail
• Proficiency in MS Excel and Powerpoint
• Minimum of Bachelors degree is preferred

What s in it for you

• Opportunity to own and build a global Sales Operations ecosystem
• Work in a fast paced environment
• Great People and Culture practices. MoEngage was recently featured in Top 25 Highest rated Private Cloud Computing companies to work for during the COVID-19 report by Battery Ventures.

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Keyskills :
salesdeliverycustomer relationsmarketingmanagementbig datadata qualityglobal salessales processprivate cloudsalesforce crmcloud computingsales analyticssales operations