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SAP ADM Engagement Manager

12.00 to 18.00 Years   Bangalore   21 Dec, 2019
Capgemini
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaERP / CRMGeneral / Other Software
EmploymentTypeFull-time

Job Description

SAP Service Delivery Manager 12 to 18 YearsWe are looking to hire SAP SDM with 12-18 years of exp for Mumbai/Bangalore locationRoles & Responsibilities

  • Manage Engagements ensuring Delivery Effectiveness & Excellence
  • Manage the SLA targets and work with the team to trouble-shoot and resolve areas where targets are in danger of being breached
  • Plan Workload for Service Management and Projects
  • Manage Communication & Escalation Manage Risks & Issues
  • Third Party Management Process Implementation/Adherence/Continuous Improvement Regular Month end reporting (MSR and RAG) Measure various metrics (process, tools, client satisfaction etc.)
  • Drive Continuous Service Improvements
  • Improving Contribution Margin Maintain and Improve Pyramid Structure Ensure expectations and goals are set properly with team and work with stakeholders to find the right fit
  • Manage Staffing, Team Building, Training and Certifications
Primary Skills (Must have) :
  • Plays an interface role between Account manager and Delivery Centers that provide the different services to the client
  • Experienced Senior IT manager with a proven track record in outsourcing environment, bachelor s degree
  • Be able to perform contractual analysis, management and change according to ITIL and Capgemini standards
  • Proven track record of successful project implementations
  • Ability to balance customer satisfaction / demands to maintain customer satisfaction with the level of support the customer has contracted with Capgemini
  • Excellent delegation skills, negotiation skills and strong people management skills
  • Oversee day-to-day operations to ensure contractual commitments are met for the areas managed by the SSDL or other SDMs
  • Proactively manages the day-to-day relationship with the client(s)/client representatives to ensure a high level of satisfaction
  • Becomes a point of escalation for customer/delivery issues and for service towers regarding client issues / opportunities / contractual obligations
  • Works closely with Account Manager/SSDM to plan the overall client relationship strategy, concentrating on cost reduction, service improvement and new businesses
Location : Mumbai/BangaloreExperience : 12-18 Years,

Keyskills :
sales ostreduction peoplemanagement servicemanagement customerrelations businessdevelopment monthendreporting

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