SAP BO Data Services L3_BLR

Job Description

Ensure customer satisfaction through proper solution design delivery, applications life cycle management and service performance monitoring while maintaining necessary internal (process, security) and external (GxP, GDPR, license) compliance.Secure minimal business disruption on application go live based on proper design and formal project hand-over process.Operational Vendor Management & Reporting Manage vendor service performance against below processes Establish the required improvements plan as per identified gaps and/or defined requirements Secure timely issuance of periodic performance report and annual service reviewsIncident Management Lead the resolution of critical or complex incidents including related crisis management when appropriate Coordinate communication and coordination with the relevant stakeholders (Infrastructure, GIAM team, business key users, etc.)Problem Management Lead master plan and priorities toward ticket elimination and automation Proactively suggest possible solutions and propose an action plan for improvement to managementChange and Release Management Establish documentation of current and target application architecture (incl. CMDB) Establish and implement the Life Cycle Mgmt plan for applications in scope Secure Change Management processes in line with relevant SOPs Ensure complete and accurate handover documents created prior to production release Manage the application portfolio at the most appropriate level of releaseProject Delivery Lead technical design of applications/solutions in portfolio Provide technical services and functional advice on the implementation of business applications Provide functional/technical support to project teams Provide the technical input for defining and maintaining the development standard and guidelinesEducation/Professional Experience Bachelor/Master degree or equivalent in Computer Sciences and/or Business Administration 10-year experience in software or applications services 5-year experience within an international environmentLanguages English mandatory (written and spoken) An additional language (German) is an assetSkills & Competencies Strong interpersonal and organizational skills Strong written and oral communication skills Willingness to travel Ability to make difficult decisions and act autonomously Strong understanding of SAP Data Services with knowledge of relevant components including Designer, Job Server, Engine, Repository, Access Server, Administrator Ability to design and implement SAP DS solutions and to create technical specifications Databases (Oracle, MS SQL, HANA) Knowledge in SOA and REST technology Good knowledge in ERP systems preferably knowing key tables for data extractions Key Skills: ResponsibilitiesEnsure customer satisfaction through proper solution design delivery, applications life cycle management and service performance monitoring while maintaining necessary internal (process, security) and external (GxP, GDPR, license) compliance.Secure minimal business disruption on application go live based on proper design and formal project hand-over process.Operational Vendor Management & Reporting Manage vendor service performance against below processes Establish the required improvements plan as per identified gaps and/or defined requirements Secure timely issuance of periodic performance report and annual service reviewsIncident Management Lead the resolution of critical or complex incidents including related crisis management when appropriate Coordinate communication and coordination with the relevant stakeholders (Infrastructure, GIAM team, business key users, etc.)Problem Management Lead master plan and priorities toward ticket elimination and automation Proactively suggest possible solutions and propose an action plan for improvement to managementChange and Release Management Establish documentation of current and target application architecture (incl. CMDB) Establish and implement the Life Cycle Mgmt plan for applications in scope Secure Change Management processes in line with relevant SOPs Ensure complete and accurate handover documents created prior to production release Manage the application portfolio at the most appropriate level of releaseProject Delivery Lead technical design of applications/solutions in portfolio Provide technical services and functional advice on the implementation of business applications Provide functional/technical support to project teams Provide the technical input for defining and maintaining the development standard and guidelinesEducation/Professional Experience Bachelor/Master degree or equivalent in Computer Sciences and/or Business Administration 10-year experience in software or applications services 5-year experience within an international environmentLanguages English mandatory (written and spoken) An additional language (German) is an assetSkills & Competencies Strong interpersonal and organizational skills Strong written and oral communication skills Willingness to travel Ability to make difficult decisions and act autonomously Strong understanding of SAP Data Services with knowledge of relevant components including Designer, Job Server, Engine, Repository, Access Server, Administrator Ability to design and implement SAP DS solutions and to create technical specifications Databases (Oracle, MS SQL, HANA) Knowledge in SOA and REST technology Good knowledge in ERP systems preferably knowing key tables for data extractions,

Keyskills :
sapdataservicesmssqllifecycledataservicessolutiondesigntechnicaldesignmanagementchangemanagementcrisismanagementtechnicalservicescustomersatisfactionendalcommunication