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Seller Partner Support Associate - Permanent Work From Office - Bangalore

0.00 to 4.00 Years   Bangalore   21 Apr, 2022
Amazon Development Centre India Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryInternet / E-Commerce
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

    Greetings from Amazon !We are hiring for Seller Partner Support Associate- Customer Service & Email Support.Interested candidates may apply on the given link for the rounds of discussion.
    • Work From Office based in Bangalore.
    • Notice period Immediate joiners
    • Education should be graduate and above without active backlogs &Do not apply who are yet to complete graduation in 2022.
    The Selling Partner Support Associate acts as the primary interface between Amazon and our business partners. The Selling Partner Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Selling Partner Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.BASIC QUALIFICATIONS
    • Education: Any Graduation
    • Language: English
    • Experience within a customer service environment preferred. Desire to expand skills into new areas.
    • Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail.
    • Committed seller advocate, drive process & tool improvements.
    • Enthusiasm and strong self-motivation.
    • Strong prioritization and time management skills, with a high degree of flexibility.
    • Embrace constant change with flexibility and good grace.
    • Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
    • Demonstrates effective communication, composure, and professional attitude
    • Exemplary performance record, particularly with regard to quality & productivity
    • Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.
    Additional Information:Shifts:The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.Weekly Off:Rotational two-consecutive day off (it is a 5-day working week with 2 consecutive days off, not necessarily Saturday and Sunday.

Keyskills :
voice processinternational call centerinternational bpointernational voice processcustomer supportemail supportvoice supportcustomer service

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