Senior Account Director

Job Description

TitleSenior Account DirectorBusiness UnitAccount Management (Integrated Facility Management, and Transaction Management)Reporting ToGlobal Account Real Estate ExecutiveDirect Report PositionsAccount Managers for Facility Management, Project Management, Occupancy Planning and Transaction ManagementAccount Director What s your ambition Is it a big goal or small steps Professional or personal We d like to know because at JLL, we make your ambitions our business.And if you have ambitions in Facilities, join us to be inspired by the best. What this job involvesThe Account Director will be the single point of contact for the client in India , leading a team of property related service delivery professionals for delivering comprehensive range of 4x services identified in the client contract and service level agreement. A primary area of focus for the Account Director will be the seamless integration of services across the property life cycle and the identification of opportunities for the improvement in terms of value creation, innovation or efficiency as a result of this integration. The Account Director will establish, maintain, and grow the client relationship while actively seeking opportunities to provide additional services for the mutual benefit of the client and JLL. The Account Director will also achieve financial and other targets established for the Global Account and will effectively liaise with the JLL Corporate India team, Global Account platform teams and leadership team based in the U.S.MAJOR RESPONSIBILITIESRELATIONSHIP MANAGEMENT:You ll actively engage with the client in defining, reviewing and refreshing the account vision and priorities on periodic basis. Develop and maintain a detailed understanding of client s business and key factors influencing requirement for JLL services. You would conduct assignment surveys and relationship surveys and develop action plans for continuous improvement in conjunction with Account Managers and CRM, and aligned with Global Account objectives. Support Account Managers in building relationships with client. Drive strong communication between team and client by way of both on-the-ground responsiveness, ownership and leadership and periodic newsletters & event triggered announcements wins, awards, initiatives, recognition, team changes etc.SERVICE DELIVERY:Act as the Single Point of Contact for client s RE team for all the services being provided, initiation of new requirements, implementation and delivery of client priorities and initiatives and client issue escalation. Provide governance and direction to PM/OP/TM/FM teams as single conduit from client RE leadership. Establish account KPIs with client and deliver upon agreed timing. Ensure that KPIs are aligned with clients priorities to measure teams performance and incentivise delivery team to deliver the necessary results. Manage quarterly reviews / KPIs, participate in VOC sessions, and provide direct feedback to PM/OP/TM/FM teams. Develop annual account plan for 4x services provided, and identify service requirements and issues ensuring that opportunities are captured. Ensure seamless integration and consistent process execution across JLL delivery teams on account in local markets. Ensure all resources of PM, OP, TM & IFM team are properly engaged, contracted and on-boarded. Chair/participate in regular review meetings and provide updates to client CRE. Negotiate all business terms and contract language related to routine and complex real estate transactions through pro-active engagement and support of the business line leadership. Coordinate and ensure timely receipt of approvals- RES, legal required in advance of execution of contracts related to transaction, facility management and project management. Active management of risk via critical monitoring, succession planning and reporting. Own implementation and continuous evolution of business intelligence/data analytics solution and capabilities on the account.REVIEW / CONTINUOUS IMPROVEMENT:You ll lead creation and periodic review of plan with Account Managers against annual account plan. Lead and participate in JLL / client quarterly business reviews and account team meetings. Lead and manage continuous people training, process and tool improvements/initiatives for the account. Portfolio assessment and planning in conjunction with IFM, PM OP and TM team to identify short, medium- and long-term opportunities. Provide benchmarks/trend analysis and general information on alternate markets for client s platform expansion. Continuously innovate and improve best-in-class management processes for 4x services. Drive cost and operational efficiencies through procurement, productivity, vendor management and technology in 4x services. Ensure process and quality consistency across services. Develop processes and practices that will improve the integration of the service lines in the account.STRATEGIC PARTNER:You ll act as a strategic thought partner for client on major real-estate related issues, especially those cutting across multiple real estate disciplines. Support local and global client governance in a variety of ways, including ad hoc analyses, review of and contribution to annual reports and other presentations. Own and participate with representatives from client and JLL in the development of the annual business plan covering entire company objectives. Monitor and review account profitability with Business Line heads periodically. Develop in conjunction with client and JLL strategic financial plans including initiatives for cost savings and ensure client sign-off / acceptance on the same.BUSINESS DEVELOPMENTAlong with this you would have to create awareness of full range of JLL services as value creating opportunities to the client. Keep key Business Heads and the client Team Leaders aware of business opportunities with the client and exercise judgment as to which opportunities will have organisation wide impacts.TEAM MANAGEMENTHere along with management, you would have to attract, develop and retain best talent for account in all service lines. You ll be responsible for the management of the teams with respect to recruitment, performance assessment etc. Actively manage the professional development of all direct reports. Prepare and implement a succession plan for the account. Ensure all projects / sites are adequately staffedSound like the job you re looking for Before you apply, it s also worth knowing what we are looking forExperienced and client centricYou must have a valid university degree, with ten years experience in managing commercial real estate. You ll need a full understanding of the real estate transaction practices, procurement methods, project management and facilities management. Required a good exposure and experience in dealing with multinational corporate organisations. You should have a proven track record of thinking strategically and developing/implementing comprehensive real estate solutions. You also require strong interpersonal skills and the ability to build rapport quickly. Your credibility at senior level, including ability to effectively liaise with and leverage support from off-account resources such as JLL Corporate India team, and US-based Global Leadership team.A strong, flexible leaderDo you have an excellent command of spoken English Are you a proactive leader who can think laterally and deliver innovative solutions Able to adapt and perform under pressure Able to lead large teams and manage multiple stakeholders. Do you have strong people skills, capable of boosting staff satisfaction and morale If your answers are yes to our questions, let s discuss how we can put your expertise into action as our engineering manager.What we can do for you:At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .For additional details please see our career site pages for each country.For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here .Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at Accommodation.Requesam.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.,

Keyskills :
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