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Senior Analyst, IT Infrastructure

2.00 to 5.00 Years   Bangalore   09 May, 2019
Dell
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaStatistics / Analytics
EmploymentTypeFull-time

Job Description

  • Responsibility for the development and refinement of operational best practices as it relates to Virtustream Enterprise Cloud platform management & support
  • Stay up to date on emerging technologies and products, including attaining certifications and participation in industry events as appropriate to continue to drive improved methodologies into the organization
  • Work closely with the onboarding team to provision customers into the Virtustream Cloud Platform
  • Support the customer base through a combination of ticket
  • Works with vendors to resolve hardware and software issues
  • Help in the gathering of data for capacity planning and performance analysis of infrastructure
  • Assist in the development of automation tools
  • Provides appropriate level of support and troubleshooting for incidents across the environment and escalates to next Tier if needed
  • Exercises considerable latitude in determining technical objectives, without appreciable direction
  • Utilizes a variety of internal and external sources to investigate technology, build knowledge, and resolve incidents.
  • Review documentation, diagrams, configurations, standard operating procedures, and tools and regularly contributes to internal knowledgebase and departmental documentation.
  • Maintains professional demeanor under pressure possessing a can do attitude, to keep the resolution process moving in a positive direction
  • Familiar with VMware infrastructure builds and Management
  • Experience in Managing cloud infrastructure services and ability to adopt new technologies
Requirement Details:
  • Compute Cisco UCS blade & rack-mount servers, UCS Manager
  • Virtualization VMware vSphere
  • Operating Systems Windows, RHEL, Suse, Microsoft Windows
  • Scripting PowerShell, Salt, batch files, etc
  • Ability to work under tight deadlines
  • Willing to work 24*7 shifts
  • High accountability for results
  • Understanding of ITIL / ITSM with experience in ticketing (Service Now) and monitoring systems ( Monolytics, EM7 & Nimsoft etc.)
Benefits:We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.,

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