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Senior Analyst - Service & Process Excellence

4.00 to 8.00 Years   Bangalore   26 Jul, 2022
SearchEnds
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Teamwork & Leadership: Can work collaboratively with a variety of teams, create transparency and be able to inspire others to work toward common goals by engaging and empowering them to achieve personal, team and organizational goals.Bias for Action: Can work in an ambiguous environment where sufficient data may not be available. Persists to complete tasks/responsibilities, even in the face of difficulties with optimistic and tenacious outlook.Creativity & Innovation: Knowledge of innovation processes, ideation techniques , effective brainstorming methods, feasibility analysis of winning concepts and can project how potential ideas may play out in the marketplace. Structured problem solving : Define, quantify & qualify the problem statement (structuring), including KPIs (or success metrics) (context setting), baseline the current process(es), analyze, identify gaps, constraints, dependencies & the nodes impacted. Establish trade-off(s), rapid prototyping, pilot, deployment and control.Decision support tool kit - proficient in Excel or google spreadsheet, process mapping tools (Lucid chart or Visio); R, Python, Minitab, VBA (Excel Macros).Proven track record of process design, digital transformation, stakeholder management and program managementComfortable working in a fast-paced, dynamic work environment, which includes addressing day to day as well as long term problem statements.Exposure to business process re-engineering, Lean/6 Sigma , customer journey mapping etc. will be added bonus,

Keyskills :
customer relationsreportingbasisaccountsresearchcustomer journey mappingbusiness process reengineeringprocess designproblem solving

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