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Senior Application Expert - Application Management

4.00 to 9.00 Years   Bangalore   13 Jan, 2021
Merck Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryPharma / Biotech
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

A career at our company is an ongoing journey of discovery: our 57,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. IT-AO Quality Team.Your Role:

  • Define, design, transition and continually improve the IT Service Management lifecycle, including: processes, roles, metrics, Key Performance Indicators (KPIs), tools
  • Work with Process owner in delivering the following responsibilities:
  • Creating Standard Operating Procedures (SOPs), documentation and communication of the processes, policies, and procedures to other cross-functional IT teams.
  • Work with the service excellence managers to implement the process across all the IT Applications and Infrastructure teams.
  • Work closely with IT Quality team to ensure the process documents conform to the ISO and GxP audit compliance.
  • Work closely with the IT Quality team and the IT teams (Applications & Infrastructure) for audit readiness.
  • Participate in audits (ISO, FDA, GxP). Work closely with the audit team and IT teams to close any deviations or non-conformance findings during the audit.
  • Keep the process documents (SOPs, work instructions, etc) up to date and ensure the periodic reviews are completed on time.
  • Provide ITSM leadership experience and coaching processes
  • Provide guidance to the development processes and procedures, ensuring integration across a best practice framework ITIL v3 (2011) lifecycle
Who you are:
  • Bachelors degree in Computer Science, Information Technology or related field or equivalent experience
  • 6-10 years Experience facilitating, leading or supporting implementation of ITSM and/or ITIL v3 (2011) process frameworks
  • ITIL v3 (2011) or v4 Foundations Certifications is a must, ITIL v3 (2011) Intermediate certification preferred.
  • Experience in Process Design, Transition, Operations and overall Service Management in all aspects of the ITIL v3 (2011) Service Management lifecycle
  • Good understanding of ITIL Processes with emphasis on Software Development and Maintenance, Release Management, Service Portfolio Management.
  • Excellent communication skills: oral and written, listening.
  • Demonstrated unconditional collaboration with all the cross-functional teams and business stakeholders.
  • Experience working in IT Applications & Infrastructure technology environment highly desirable.
  • Good understanding of IT Service Level Agreements (SLAs) and Operating Level Agreements (OLAs)
  • Experience managing ISO certification audits for IT processes.
  • Ability to work under pressure and be highly pro-active in prioritizing issues
  • Works independently with minimal guidance
  • Capable of demonstrating, leading and teaching basic ITIL v3 (2011) best practices
  • Familiarity with program and project management and information technology services delivery methodologies
  • Knowledge of GxP (GAMP, GLP, etc) preferred.
  • Experience in creating GxP relevant documentations (Qualification & software validation) is preferred.
  • Experience working in a Healthcare or Life Science industry is a plus
What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!Curious Apply and find more information,

Keyskills :
brdbusiness requirementscross sellingcrperpservice levelprocess designproject managementrelease managementservice managementservice excellencetechnology servicessoftware developmentinformation technology

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