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Senior Associate

0.00 to 4.00 Years   Bangalore   06 Oct, 2023
Amazon
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Handle various types of cases related to catalog and vendor complaints Provide required inputs to stakeholders to manage vendor feedback Co-ordinate with sellers/vendors & internal teams for Catalog creation, product imaging and all catalog related activities Review Amazon catalog for content quality based on per-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience Document processes & regularly update existing SOPs Review & suggest SOP changes required if any to the team basis input from Category managers Handle various sets of daily, weekly and monthly business reports Onboard new processes if required as per the business needs I. Skills Excellent written and oral communication skills (English) MS Excel proficiency ability to mine voluminous data for specific detail Strong analytical skills Strong interpersonal skills Excellent listening skills Excellent data accuracy skills, eye for detail, and commitment to meet deadlines II. Critical Qualities / Characteristics Pace of implementation and consistency in performance Willingness to take initiatives and additional responsibilities Willingness to travel Commitment and completion factor Peer respect - establish and maintain cooperative working relationships Creative and analytical problem solvers with passion for operational excellence Identify areas of possible process improvements III. Ability to Multi task in a fast paced environment Operate in the system with speed and accuracy necessary to meet Amazon standards Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders Flexible to work in shifts (including weekends) basis the business requirements and to make calls IV. Operations Interact with vendors/stakeholders for process setup/clearing blockers in process Flag possible escalation, dive deep to recommend and implement corrective actions Flag any updates received from stakeholders on process to Team Lead/Manager Be part of stakeholders calls to raise challenges, lead, and document conference discussions Audit tasks assigned to junior associates and report quality metrics Train new staff and give feedback to the training team/manager Understand the processes across teams & work towards improving the same along with process expertsWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, IND, - Bachelors degree- Speak, write, and read fluently in English- Experience with Microsoft Office products and applications- Experience with Excel - Automation & program management skills

Keyskills :
customer relationsinsurancequalitysalesmisprogram management skillsmicrosoft officecatalog creationmanagement skillsprogram managementoral communicationbehavioral trainingcustomer experiencecommunication skillsstressful situationsbusiness r

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