Senior Business System Analyst

Job Description

Why we are looking for you

• You have prior business analysis experience and are experienced with eliciting requirements.

• You have experience in gathering requirements for a data warehouse solution including data marts.

• You have good understanding of databases and have strong SQL skills.

• You have good understanding of digital marketing space and understand multi-channel marketing concepts and solutions.

• You are good at understanding data and making appropriate recommendations to the clients

• You understand CRM solutions or able to scale up to learn the existing client solution

• You have excellent written and verbal communication skills.

• You are experienced and comfortable working with global clients

• You work well with teams and are able to work with multiple stakeholders including clients, vendors and delivery teams

What you will enjoy in this role

• As part of the Epsilon Technology practice, the pace of the work matches the fast-evolving demands in the industry. Getting access to a broad spectrum of technologies and processes designed for a client solution.

• Exposure to end to end CRM/CDP (Customer Data platform) implementation including what data eventually is sent to downstream marketing systems through data marts.

• Understand and work closely with data across industries that will eventually provide insights into consumer behaviors and patterns to design marketing strategies.

• As part of the dynamic team, you will have opportunities to innovate and put your recommendations forward

• Leveraging best practices across multiple client accounts

• Act as a liaison between business owners and internal delivery teams

• The open and transparent environment that values innovation and efficiency

What you will do

• Works with clients to discover, analyze and document client business requirements, and translating those needs into system and process solution designs

• Helps with the creation of the business requirement documents (BRD)

• Writes high quality functional specification (FSD) and data mapping documents to cater to the solution offered to the client teams

• As needed, able to serve as a liaison between: developers and users, clients and companies, and management and IT

• Support testing team during the testing phase through review of test plans and test cases and performing functional testing

• Coordinates closely with internal production teams and external client teams to develop and document operational processes and change management plans during roll-out of system enhancements

• Ensures high client satisfaction with change management planning, communication, execution and service

• Transitions final deliverables to the technical implementation team, ensuring they fully understand client requirements and details of the design and plan

• Identifies, tracks and resolves project issues and risks

• Shares knowledge with peers and other project teams

• 5+ years of business analysis experience around database marketing technologies and data management, and technical understanding in these areas

• Bachelor s/Master s Degree in IT, Business or Marketing disciplines

• Excellent written and verbal communication skills

• Handles any size projects with little to no assistance

• Good understanding of Databases and advanced SQL skills

• Good understanding of API, JSON , XML and SOAP UI

• Takes on new tasks with minimal instruction and works well in a team environment

• Ability to solve problems on the fly and work in a fast-paced, high traffic environment

Preferred Qualifications:

• Strong knowledge of multi-channel marketing concepts and best practices

• Good understanding of Data-warehousing concepts and data marts

• Experience in database marketing and/or data management solutions

• Knowledge of business intelligence technologies (eg. Business Objects, Tableau, Cognos, ETL tools etc)

Senior Business System Analyst

• Floors 8 10, HUB 1, Building of SEZ Towers, Karle Town Centre, Nagavara, Bangalore, Karnataka, India

Keyskills :
deliveryvalidationcustomer servicefunctionalmeeting facilitationsoap uietl toolstest casesdata martsdata mappinghigh trafficmusic makingproject teamsdata managementsystem analysisbusiness systemclient accountsbusiness objectsdata warehou