Senior Case Handling Engineer

Job Description

Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work. The team youll be part of As Nokias growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible. What you will learn and contribute to Are you passionate about solving problems As part of our team, you will:Identifies prioritizes and coordinates solving of demanding and/or business critical problems and communicates them to key stakeholders. Initiates and manages product, care and process improvement projects. Drives needed changes in own technology area. Support areas by participating in emergency and 24/7 duty. Is responsible for knowledge sharing in own technology area. Influences relevant functions (e.g. L3 Technical Support, product management and R&D) Your skills and experience Case Handling support of IMS & CS VoLTE products like NTAS, oTAS, OMSS, oMGW, NEF, ZTS for following activities:
• Ready to work in NAM Business Hours (8 PM IST to 4:30 AM IST)
• Fast learner, long term player, Positive attitude with 5-10 Year of relevant experience.
• HP/ATCA Hardware hands-on and troubleshooting / software Upgrade/Update with Testing of Software releases, change deliveries.
• Network and Solution troubleshooting, excellent support in SDM Related Parameters, features and their impacts.
• Network element upgrade and Method of Procedure (MOP) validation and test
• Technical end to end support into customer networks.
• Participate in 24/7 emergency on-call support.
• Provide proactive maintenance service support and delivery.
• Support change management service delivery.
• Organize and participate in pilot and roll-out upgrades and patch installations,
• New technology support and Service deployment with excellent IP and Unix support.
• Ensure quality & customer Service Level Agreements (SLA) are met.
• Consult with customers regarding optimization, planning, feature activations, and other improvements
• Knowledge on Resolve tool/Advantage commander/NetAct will be an added advantage.
• Support required on customer specific time zones and maintenance hours.
• Shell & pearl Script with Linux and Unix Certification.
• Good in-depth knowledge in the basic call flows of 2G/3G/4G.
• Good Communication and Presentation Skills to handle global customers.
• Experience in HP Blade System c7000 enclosure and infrastructure configuration and management.
Position Requirements:
• Deep knowledge of VoIP/IMS networks and functionality of associated products such as NTAS, oTAS, OMSS, oMGW, NEF, ZTS etc.
• Familiar with Core network interfaces and signaling
• Familiar with HP, ATCA, Sun Solaris hardware.
• Familiar with Operating system of LINUX, Sun Solaris.
• IP networks knowledge
• Good troubleshooting skills
• Should be familiar with all troubleshooting tools.
• Provide follow-up & proper co-ordination with L3 Technical support teams.
• Good communication Skills.
• Willingness to travel and experience about customer networks.
What we offer Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality:
• One of the World s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.Nokia s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeed.Additional Information,

Keyskills :
core networkservice levelcustomer servicetechnical supportchange managementservice providersknowledge sharing