Senior Cloud Integration Engineer

Job Description

IntroductionSoftware Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.Your Role and ResponsibilitiesOur Watson AIOps Support team is looking for you to join us as a Support Engineer in the Bangalore, India office.This position provides the opportunity to work in a high growth area in the Hybrid Cloud Management and Artificial Intelligence for IT Operations organization. The successful candidate will work with our world class Watson AIOps solution, providing remote debugging and resolution to our clients world-wide, with focus on the regions Europe, Middle East and Africa. The role provides technical support assistance directly (phone/ live chat / cognitive support platform) to clients using problem determination and technical analytical skills. We use technical and negotiations skills in collaboration with other support organizations to prioritize and work problems to resolution.You will develop, document, and communicate action plans to clients and IBM teams as appropriate.Look for avenues to recommend/or implement new solutions or improvements to existing technical support tools, procedures, or processes.Collaborate with other support and development teams to find a solution.Communicate with the client regularly and keep them updated of the status and progress.Participate in department objectives such as building the knowledge base (writing technical tips and social media contributions), improving serviceability, mentoring team members, and contributing to high customer satisfaction.The team takes pride in the success of our clients. We encourage remote sessions, join conference calls, work on cases and yes, we constantly adapt our ways to our clients expectation: This is the way we surprise and deliver an exceptional support experience.

• You like an exciting environment with multiple challenges and tasks on a daily basis.
• You are excited to learn about new technologies and products, as well as develop deep skills.
• Juggling priorities and coordinating workload with your peers comes easy to you and you are patient, level-headed and cool under pressure.
• You are motivated and driven and you enjoy solving problems.
• You think on your feet and volunteer for new challenges without waiting to be asked.
• You value the work in the team and you like helping people.
• You communicate clearly, have fun connecting with our customers via video conference calls, online chats, emails or phone calls and you excel when you capture complex aspects in simple words that anyone can understand.

Required Technical and Professional Expertise

• 8+ years of software support experience with experience on Cloud native technologies.
• Product Knowledge of Netcool NOI Suite, including but not limited to OMNIbus, ITNM/ITNCM, Webgui, Impact,
• Strong ability to troubleshoot issues in these environments.
• Willingness to learn and grow
• Willingness to roll up your sleeves and do whatever it takes.

Preferred Technical and Professional Expertise

• Strong knowledge of some of the following technologies: ElasticSearch, Cassandra, DB2, Oracle and SQL Server
• Strong understanding of Cloud technologies, OpenShift / Kubernetes, Ideally OCP and Operators
• Understanding of Windows and Linux/Unix operating systems, Machine learning skills
• Great to have Japanese or Chinese language skills

About Business UnitThe Hybrid Cloud/Cloud Integration team delivers Products/ Support that integrate the Red Hat Open Shift Kubernetes platform with IBM Cloud Paks and Cartridges/Solutions as well as on-prem. Hybrid Cloud Integration is key to the IBM Cloud Pak 2.0 strategy in that the services allow IBM solutions to leverage a common set of capabilities and can be seamlessly deployed across multiple environments; viz, Public, Private, Hybrid Clouds and also on-prem for a common user experience. IBM Cloud Integration suite provides the tools enterprises need for connecting cloud and on-premise applications, building microservices and exposing and managing APIs. It enables to reach new markets, rapidly take advantage of new business opportunities, and improve communications within your partner ecosystem.Your Life @ IBMWhat matters to you when you re looking for your next career challenge Maybe you want to get involved in work that really changes the world What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion Are you looking for a culture of openness, collaboration and trust where everyone has a voice What about all of these If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.,

Keyskills :
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