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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | Technical Support / Helpdesk,Network / System Administration |
EmploymentType | Full-time |
IntroductionSoftware Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.Your Role and ResponsibilitiesOur Watson AIOps Support team is looking for you to join us as a Support Engineer in the Bangalore, India office.This position provides the opportunity to work in a high growth area in the Hybrid Cloud Management and Artificial Intelligence for IT Operations organization. The successful candidate will work with our world class Watson AIOps solution, providing remote debugging and resolution to our clients world-wide, with focus on the regions Europe, Middle East and Africa. The role provides technical support assistance directly (phone/ live chat / cognitive support platform) to clients using problem determination and technical analytical skills. We use technical and negotiations skills in collaboration with other support organizations to prioritize and work problems to resolution.You will develop, document, and communicate action plans to clients and IBM teams as appropriate.Look for avenues to recommend/or implement new solutions or improvements to existing technical support tools, procedures, or processes.Collaborate with other support and development teams to find a solution.Communicate with the client regularly and keep them updated of the status and progress.Participate in department objectives such as building the knowledge base (writing technical tips and social media contributions), improving serviceability, mentoring team members, and contributing to high customer satisfaction.The team takes pride in the success of our clients. We encourage remote sessions, join conference calls, work on cases and yes, we constantly adapt our ways to our clients expectation: This is the way we surprise and deliver an exceptional support experience.
Keyskills :
networkingwindowsactive directorytroubleshootingslasoftware development toolssocial mediahybrid cloudit operationsknowledge basemachine learningsoftware supportvideo conferencetechnical support