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SENIOR COLLECTIONS SPECIALIST

5.00 to 6.00 Years   Bangalore   24 Dec, 2019
McAfee Software (India) Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Role Overview: The Senior Collections Specialist is responsible for monitoring customer Accounts on a regular basis ensuring timely cash collections . This position serves as a main customer contact relating to invoicing, payments application of cash. The job will require handling large volume of calls, emails on a regular basis. Account reconciliation, following up on withholding tax certificates, resolving disputes are basic expectations of this role. To be successful in this role, the collection specialist must have effective communication skills both verbal written. Job will require the specialist to communicate with the team in HQ in terms of providing meaningful notes for overdue invoices action plan to get the dues collected. The role is expected to be performed fairly independently with minimal dependency on the manager.

Roles and Responsibilities

  • Daily management of outstanding accounts receivables and maintain accurate collection files and notes, as well as update account status
  • Monitor and maintain difficult customer accounts, which includes resolving customer billing issues, credits and refunds
  • Communicate with customers via e-mail or direct phone calls regarding outstanding receivables to obtain payment commitment and remittance advice
  • Interface with and work with Corporate Credit and Collections team
  • Collaborate as a collection team to achieve a high-level collections figure
  • Establish working relationships with other internal teams such as Order Management, Cash Applications, Invoicing and Tax
  • Work with the Cash Application team to ensure proper application of remittances
  • Attend collection review meetings and provide input on high risk accounts
  • Maintain accurate collection files and notes in the Collections tool
  • Prepare weekly statements of account for customers if required
  • Participate in Month-End and Quarter-End activities including reporting to support audits and operational metrics

Job Requirements

  • Strong written and verbal communication and interpersonal skills
  • Knowledge of Accounts Receivable and Collection techniques and processes
  • Minimum of 5- 6 years of collections experience
  • Ability to work independently, but also collaborate effectively with team members to reach achieve department metrics and goals
  • Ability to evaluate and prioritize outstanding receivables, and work with customers to encourage timely payments
  • Ability to establish a working rapport with customers, collection colleagues, and team members from Tax, Order Management, Invoicing and Sales teams
  • Problem solving and critical thinking skills
  • Proficiency with Microsoft Office for Windows (Outlook, Word, PowerPoint and Excel)
  • Experienced with SAP

Company Benefits and Perks:

Our corporate culture and values are central to McAfee s philosophy. Every day we embrace a more diverse workforce and inclusive environment. We are encouraged to bring our true selves to work. Our wide range of social communities programs, flexible work hours and family-friendly benefits, all allow our employees to feel valued as people, while enjoying positive and challenging work.

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Keyskills :
effective communication skillsfollowing up problem solvingthinking skills order managementnetwork security microsoft officecorpo

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