hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Senior Consultant - Java J2EE

2.00 to 6.00 Years   Bangalore   08 Nov, 2020
Bristlecone
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryPharma / Biotech
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Job Title:Senior Consultant - Java J2EE

    • JOBTITLE
    • Triage Engineer
    • POSITION OVERVIEW
    • The primary focus is to analyze incoming Incidents from Customer Product Support and tickets from Operations. TE will work closely with cloud support for product defects, coordinate incident handling improvements with support, and improve knowledge sharing and documentation. TM is the initial primary liaison from engineering to cloud support aligned by pillar.
    • The Engineering Triage EngineerTE plays a key role in improving overall business performance and achieving longterm customer satisfaction and retention. The triage engineer triage customer issues, deliver guidance to the global cloud support and customer success teams and drive crossdepartmental partnerships for enhancing the customer experience.
    • The role encompasses proactive communications and updates within SLA, and standardization of best practices. The TE drives consistent, scalable and repeatable processes by aiding Customer Success through awareness of supplemental documentation and training, promoting selfservice and communication on known issues. The TE leads prioritization of engineering issues and works closely with customer support.
    • End to end responsibility troubleshoot and fix customer issues in JAVA, J2EE Stack.
    • Collaborate well demonstrate excellent development practices, share and motivate others.
    • EXPECTATIONS AND TASKS
    • Technical
    • Drive prioritization of software product defects based on impact to the customers.
    • Ensure that JIRAService Now Incidents are valid and well documented prior to handover to development scrum team.
    • Analyze incoming Service Now Incidents for SLA, quality, and validity invalidsrejected.
    • Proficient in debugging and troubleshooting techniques analyzing stack traces, Heap Dumps, Out of Memory issues.
    • Proficient in XML and SQL . Proficient in JavaJ2EE is an added advantage.
    • Business
    • Champion the customer experience by advocating for the entire incident life cycle.
    • Provide justintime knowledge by educating technical reporters consistently, sufficiently and efficiently.
    • Be a catalyst for change across the organization to improve customer satisfaction kaizen
    • Monitor queue reports and manage volume of incoming incidents and identify opportunities for improvement.
    • Primary interface between development team and customer facing teams.
    • Focus on strong relationship management and effective collaboration with crossfunctional teams for better outcomes.
    • SKILLS AND COMPETENCIES
    • Knowledge, skills and abilities
    • Strong analytical, organizational and problemsolving aptitude
    • Outstanding leadership and collaborative capabilities, illustrating proficiency in both verbal and written communications
    • Exemplify a high degree of personal integrity and interpersonal skills and abilities
    • Willingness to commit the additional time and effort necessary during periods of heavy workload in order to meet SLAs
    • Strong working knowledge of sets of module groupings and their interdependencies
    • Excellent project and taskmanagement skills and partnership focus
    • Excellent communication, followup and documentation skills English
    • Demonstrated analysis and problemsolving expertise
    • Demonstrated success in transferring knowledge to others coaching mentoring
    • Effectively interacts with all levels of support and engineering
    • Demonstrated ability to apply product knowledge to advance customer success and ensure ongoing engagement
    • Demonstrated ability to take on independent learning and flexibility.
Information Security Responsibilities:Understand and adhere to Information Security policies, guidelines and procedure, practice them for protection of organizational data and Information System. Take part in information security training and act while handling information. Report all suspected security and policy breach to Infosec team or appropriate authority(CISO). Understand and adhere to the additional information security responsibilities as part of the assigned job role.,

Keyskills :
product supportsecurity trainingcorporate liaisonknowledge sharingproduct knowledgeinformation securityJava J2EE

APPLY NOW

Senior Consultant - Java J2EE Related Jobs

© 2019 Hireejobs All Rights Reserved