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Senior Customer Success Manager

4.00 to 7.00 Years   Bangalore   15 Oct, 2020
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

  • Onboard customers with Integration support and drive adoption of the product
  • Be the point of contact for Accounts and be responsible for the growth of the customer
  • Build relationships with senior stakeholders and manage account planning
  • Provide relevant CRM and mobile marketing automation expertise to the Customers
  • Advise clients on the most effective ways to use the MoEnagage Platform
  • Be a Product Evangelist, consulting the top internet companies on their growth.
Skills
  • 4-7 years of experience with relevant experience managing BFSI clients
  • Understanding of the Mobile Ecosystem & App Marketing. Previous experience in a Success or Support Engineer role for a Saas company is a plus.
  • SaaS and B2B experience is a must.
  • Ability to understand customer requirements and see how MoEngage can add value in various ways.
  • Take ownership of the relationship post sales and grow the customer
  • Champion the product and be an evangelist
  • Empathy - Needed in any client facing role, also important for working with other teams.
  • Strong written and verbal communication skills
Perks
  • Work at Scale and challenge yourself
  • Work with a smart team which grew up in the Mobile First world
  • TT table, poker nights, beer days, team outings. for this
,

Keyskills :
salescustomer servicecustomer relationsmarketingonboardingbig datapost salesmobile marketingmobile platformscustomer retentiondigital conversion

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