Senior Developer / Tech Lead - L2 Support

Job Description

About NokiaAt Nokia, we create technology that helps the world act together. As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed, and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs. Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable, and inclusive world. Watch our video to discover how we create meaningful interactions to drive human progress. About Strategy & TechnologyThe Strategy and Technology function lays the path for Nokia s future technology innovation and identifies the most promising areas in which Nokia can create new value. By setting the company s vision and understanding the evolving market and business dynamics around us, the function develops a coherent business strategy, technology and architecture vision across the company, establishes a solid research foundation on which to innovate new products and solutions, and provides the critical support infrastructure that ensures all Nokia business units can deliver that vision properly and securely. DescriptionRole Summary:The Senior Developer / Tech Lead position in ST DO EA AO Automation Platform shall be a team player and responsible to develop , test, deploy and support delivery and run of complex automation sprints , hands-on technical issues resolution in quick turnaround time , deliver bug fixes and change requests in a timely manner on 8x5 Support window. Proven Hands-on experience of process automation across the life-cycle, using technologies .Net/SQL Server / MS RPA / Power BI with experience of automating rule-based use-cases and also deep coding skills in .NET, C#, VB Macro, SQL Stored Procedure, Power BI, SharePoint workflow development, MS Power automate, MS Power Apps, MS RPA and problem-solving / bug fix delivery and analytical skills. Knowledge on AIML is an added advantageCandidate should have a very strong expertise in automating processes and continuously collaborate with business teams on the process issues and develop / deliver new automation requirements. Candidate shall prepare and deliver design documents (PDD/SDD/TDD), automate complex processes. Responsible to work on deployment, stabilization and receive production sprints handed over from development teams or partners. Responsible to develop and deliver bug-fixes, on-the-fly-changes, Change requests and functional enhancements for the Automation sprints in production.Responsible to capture change requirements, develop, test, deploy, secure acceptance and Operate.Deliverables

• Support and development delivery of automation solutions involving .Net , SQL Stored Procedures, MS RPA and Power BI as per support Model
• Optimize the Automation code to make sure the process is working at the highest efficiency
• Identify the re-usability of components and update the Object library accordingly
• Proven expertise in process automation and deliver resolution on complex issues and challenges experienced by automation Sprints in quick turnaround time
• Supporting existing processes and development / deployment of change requirements as part of a structured change control process
• Develops and support automation processes as per the technical design document (TDD) to meet the defined requirements
• Providing architectural control over solution designs to ensure consistency and continuity across the delivery
• Complies with and helps to enforce design and coding standards, policies and procedures
• Analyzing, understanding and documenting the business processes in detail where required
• Update PDD/SDD/TDD, Operating manual, UAT TC and support documents as required
• Works collaboratively with team during the product test and UAT phases and ensure the quality code and solution delivered as per SDD and TDD
• Report status, issues and risks to management on a regular basis
• On time quality delivery for assigned activities as per defined SLA
• Participate in automation delivery performance reviews with relevant internal stakeholders & business teams
• Receive KT for new Automation covering .Net , Power BI Dashboards and SQL Stored Procedures in production sprints and provide feedback on design & support documents as per structured handover to support process & it s SLAs
• Working within project planning constraints, communicating any identified project risks and issues to the delivery/project manager accordingly and providing inputs to the change control process.
• Follow Incident, Change , Problem Management and Handover to Production / R2P process
• Participate in problem analysis and identify potential impact and resolve
• Proven Experience in Customer escalation Management is absolutely essential

SkillsEngineering Graduate or equivalent with upto 10 years of overall IT experience and 5 years in relevant .Net , SQL Stored Procedures & MS RPA experience as per the below Skills proficiency matrixSkillset ProficiencyRelevant Experience Mandatory.NetP45 to 6 YearsYesSQL SPP45 to 6 YearsYesMS Power AutomateP42 to 4 YearsYesMS Power AppsP42 to 4 YearsYesMS RPAP41 to 2 YearsYesPower BIP32 to 3 YearsYesSharePoint P31 to 2 YearsYesAI Ops / ML OpsP31 to 2 YearsYesProficiency TableP4ExpertP3AdvancedP2ModerateP1TrainedImagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people s lives and help to overcome some of the world s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create technology that helps the world act together.,

Keyskills :
javajquerysql serversqlenvironmentcustomer escalation managementpower bichange controlbusiness unitsproblem solvingchange requestsproject planningtechnical design