Senior DevOps Engineer-T&I Cloud Operations

Job Description

Requisition ID: 287382Work Area: Software-Design and DevelopmentExpected Travel: 0 - 10%Career Status: ProfessionalEmployment Type: Regular Full TimeCOMPANY DESCRIPTIONSAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it s the best-run businesses that make the world run better and improve people s lives.JOB TITLE:: Senior DevOps Engineer Cloud Operations Expert (f/m/d)PURPOSE AND OBJECTIVESThe Technology & Innovation (T&I) board area is responsible for SAP Business Technology Platform the platform for the Intelligent Enterprise that includes technologies like SAP Integration Suite, SAP Extension Suite, SAP HANA, SAP Analytics, and Intelligent Technologies. The T&I board area is also in charge of SAP s global innovation agenda and builds new business model- and market-driven innovations to help customers realize the most business value. Our T&I Cloud Operations team, with locations in Bengaluru, Sofia, Walldorf, Berlin, and Vancouver, is responsible for the operations of all SAP Business Technology Platform cloud services delivered to our internal and external customers. We ensure the 7/24 System Monitoring, Incident management, drive improvements via our problem management process, create transparency via our reports, meetings, and communication channels, and support development teams with coordination on change management and cloud operation compliance topics. We work very closely with all T&I product development teams according to the DevOps principles and set up our team in the SRE model. We drive and align process and tool improvements together with other cloud operation teams and all central teams. For our T&I Cloud Operations team in Bengaluru, we are looking for a Cloud Operations ExpertYou will work in our Cloud Engineering Team and proactively drive automation, continuous improvement of productive landscapes, coordinate incident management across the layers and development teams. We are looking for energetic result oriented, solution engineers with broad technical knowledge around PaaS (Platform), SaaS (Services), Infrastructure (IaaS) to develop and/or enhance critical components and Tools. Development, automation would be expected that enable efficient day-to-day Cloud Operations. Play a significant role in the team to provide, protect and improve the software and systems behind productive services of SAP Busines Technology Platform with an ever-watchful eye on their availability, performance, and capacity.EXPECTATIONS AND TASKS Build Tools and Framework Develop needed Automation. Continuously improve monitoring, tooling, processes, etc Evolve Incident management & Problem management process Define and Design technical tasks to ensure efficient delivery of various tools. Support core tasks across multi-cloud platforms and services with a customer-oriented mindset. Contribute to operations model/operational processes and procedures for efficiency Solution centric attitude to our business-critical services. Conduct periodic on-call duties when required in the follow-the-sun model. Achieve effective results by engaging in continuous improvement activities Work closely and collaborate across roles, functions, as well as with colleagues in other teams and countriesRole Requirements Good understanding of ITIL processes Very good knowledge of Cloud Computing SaaS, PaaS, IaaS fundamentals and experience Advanced analytical and problem-solving skills to challenge complexity with a Live Site first / Customer-oriented mindset. Experience in driving continuous improvements around monitoring, tooling, process, and handling impediments. Taking ownership and accountability of overall on-time delivery with quality, meeting KPIs, and driving automation Excellent communication skills both verbal and written, with the ability to work and contribute in globally distributed teams Be responsible for driving technology and engineering best practices in the teams Perform development tasks in a self-reliant way, on time, and in quality, and be a go-to person in the team. Drive customer escalations and stakeholder management. EDUCATION AND QUALIFICATIONS Bachelor s degree in Computer Science, Engineering, Networking and Security and with 10+ years of experience required. Required skills Good knowledge of Server & Virtualization technologies Good knowledge in Programming Java/J2EE, Python, Node js, Javascript, Shell scripting, etc) and SQL Experience in handling Incident management & problem management process DevOps: Terraform, Ansible, Dynatrace Development (Automation) Knowledge Agility and Adaptability Critical Thinking and Problem Solving Excellent experience working with hyperscalers like Microsoft Azure, AWS, GCP. Experience leading a 24x7 team of strong and passionate engineers with strong customer-focus and KPI driven approach. Preferred skills ITIL Foundation Certificate is a plus. Good Knowledge of Cloud Computing is a Plus.EXPERIENCE 9+ years of hands-on technical experience with working on large scale cloud operations Hands-on experience working with hyperscalers like Microsoft Azure, AWS, GCP. Good experience in designing and developing cloud operation tools. Strong communication and presentation skills with experience working with globally distributed teams Experience leading complex projects and technical programming skillsLOCATION Bengaluru TRAVEL REQUIREMENTS Expect some travel activities to enable ongoing knowledge sharing across locations and foster team collaboration.WHAT YOU GET FROM US Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you re searching for a company that s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now.SAPS DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).Successful candidates might be required to undergo a background verification with an external vendor.Additional Locations: Job Segment: Operations Manager, Cloud, Engineer, ERP, Operations, Technology, Engineering ,

Keyskills :
devopsgitautomationjenkinsconfiguration managementsap hanabuild toolsnew businesscloud computingshell scriptingmicrosoft azurecomputer sciencechange managementsystem monitoring