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Senior Engineer - IT IS

5.00 to 8.00 Years   Bangalore   25 Oct, 2022
SLK Software Services Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    Apply nowDate: Sep 23, 2022Location:Bangalore, KA, IN, 562110 Company Name: VFI SLK Global Services Pvt Ltd1. Be readily available to answer the phone to our customers in a professional and efficient manner 2. Single Point Of Contact SPOC assistance for End User Support 3. Identify and escalate tickets requiring urgent attention and action. 4. Log calls via the appropriate call logging system and provide a high level of technical fix. For example: Change Passwords and unlock accounts for internal customers 5. Complete courtesy call backs to the customer where required 6. Add value to team environment by being enthusiastic and maintaining a positive attitude 7. Ensure calls returned to Service Desk are reassigned without delay 8. Monitor open incident calls Service requests 9. Adhere to ISO9001 and ISO27001 procedures 10. Actively employ, share and contribute to the companys knowledge base. Deliverables Achievement of all targets including first time fix 11. Record comprehensive details of all Service Desk calls 12. Perform Customer Call backs on a daily basis in accordance with the requirement of specific contracts 13. Perform monitoring of open calls in accordance with the requirement 14. The role will involve to work any rotational shift and be open to work in 24 7 environment. 15. Provide hardware software network problem diagnosis resolution via telephone email chat for end users 16. Single Point Of Contact SPOC assistance for End User Support 17. Must be familiar with Microsoft office suite and environment.Apply now,

Keyskills :
service deskglobal servicestroubleshootingmicrosoft officesafetyinspectioncommissioningcall logging

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