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Senior Engineer, Service Delivery

4.00 to 6.00 Years   Bangalore   27 Jul, 2019
Dell
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

This Senior Engineer, Service Delivery will perform ongoing basis administration troubleshooting across a rolling schedule of go live dates. The Senior Engineer, Service Delivery will collaborate and coordinate closely with the both client and internal infrastructure teams to deliver a stable, highly available business systems. Specific duties include developing and implementing measures to ensure high availability for SAP and related systems; fully documenting and standardizing operational procedures with appropriate controls to ensure operational stability; and facilitate infrastructure activities in support of ongoing SAP release and deployment projects.Key Responsibilities:

  • Exercises judgment in planning and organizing work; monitors performance and reports status. Prepares integration plans.
  • Prepares activity and progress reports for server utilization.
  • Works collaboratively with various members of the team and other Infrastructure resources in support of the client.
  • Conducts special analyses and projects as required.
  • Performs related functions and responsibilities, on occasion, as assigned.
  • Remains current on developments in field(s) of expertise.
  • Resolves and/or facilitates resolution of problems including identifying causes to prevent re-occurrence.
  • Identifies and resolve business issues; escalate issues when appropriate.
  • Participate in an on-call rotation with the other team members.
  • Availability to work ambiguous hours on occasion.
Analyze performance issues related to BI load processesEssential Requirements:
  • Extensive knowledge of SAP HANA implementations, management, troubleshooting, configuration, and migrations is preferred
  • Proficient in the use of methodologies supported by SAP best practices.
  • Extensive experience of Basis administration is a must.
  • Proficient in working in Windows and Linux server environments.
  • Four-year degree with Computer Science or Business Administration or MIS focus (or equivalent).
  • Experience working as part of a team to provide the optimal solution for both business needs and project standards.
  • Experience estimating effort and resources required for projects and working with project managers to structure projects.
  • Demonstrated excellent customer service skills; ability to build strong formal and informal relationships.
  • Demonstrated excellent verbal and written communication skills, with the ability to transition smoothly between technical and business vernacular, tailoring communications to the audience.
  • Able to work in ambiguous situations/environments; demonstrated ability to break down problems into constituent parts and develop and drive plans for resolution.
  • Strong documentation ability capable of developing detailed how to guides.
  • Ability to mentor junior staff members.
  • Demonstrated knowledge in SAP business warehouse functions. Knowledge of BW configuration and ability to review process chains would be beneficial
Desirable Requirements:
  • Superior knowledge of Sybase and SQL Server databases is required.
  • Experience in other SAP supported databases like DB2 is a bonus, but not required.
  • Experience of working in a virtualized environment like VMWare is a plus.
Benefits:We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.,

Keyskills :
commissioningsiteinspectiontroubleshootingsapbusinesswarehousesaphanasqlserverlinuxservercustomerserviceuropeanwkscouncilsequalemploymentopptunity

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