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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | elecom / ISP |
Functional Area | Sales / BD |
EmploymentType | Full-time |
*To provide a professional contact point for customers, deliverin g accurate and concise information about products and services available. Handling and responding to customer e-mails with the customer&rsquo ;s interests always as a priority. To ensure the smooth runnin g of Customer Accounts and to provide outstanding customer service at all times. Solving all types of customer queries to conclusion, with m aximum get it right first time To maintainthe G rade of Service as defined by the Management Team. Accurately reporting information on customer s accounts. Giving cus tomers accurate and timely information that encourages them to get the best outof our service. Willing to work in shifts including night shi fts. Ability and eagerness to learn different skills and knowl edge within UK enterprise mobility team.Own the customer relationship, handling and resolving emails/calls in an efficient and timely manner. To meet all Service Level Agreemen ts. Liaising with other departments within Vodafone Corporate and t he rest of the group to resolve account queries. Providesup port to the Corporate Account and Service Managers to ensure the smooth running of the customer accounts. Liaising with Vodafone and the restof t he group to resolve technical and international network related queries. Working as part of the team to ensure the department offers World Class C ustomer Service at all times. To undertake any additional tasks as directed by management in the interest of the business.NA, *Any Degree with Graduation