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Senior Manager Consulting Services

2.00 to 5.00 Years   Bangalore   14 May, 2020
Citrix R&D India Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

You will also responsible for recruiting, managing and providing feedback to Consulting Business partners that the team works with at the local region.Position Summary - The Services Delivery Manager oversees internal and customer-facing consulting engagements of large size and/or high degree of complexity. The role is responsible for influencing Citrix s positioning and orientation within the client organization to ensure successful implementations and/or new business development. During consulting engagements, the Delivery Manager helps minimize project risks working cross-functionally and cross-company to eliminate resource challenges and engage key stakeholders. The Delivery Manager is also responsible for maintaining project profitability, consultant s utilization and Customer Project satisfaction Roles / Responsibilities

  • Leads projects and/or teams (2-4 people) with high level of complexity or risk (i.e. high mission- criticality, Strategic Sales Initiative)
  • Determine project resourcing plans, including internal and contract resources
  • Monitor projects to ensure completion within defined schedule, budget, and quality parameters
  • Support sales and business development by writing and/or reviewing proposals, scopes of work, and developing delivery estimates and resource requirements
  • Conduct regular 1-on-1 sessions with team members and provide relevant feedback and updates to team members and upper management
  • Influences Citrix s positioning and orientation within the client organization to ensure successful implementations and/or new business development
  • Takes full responsibility for overall execution and delivery of critical tasks or projects, including logistical, operational and administrative aspects.
  • Minimizes project risks by working cross-functionally and cross-company to eliminate resource challenges and engage key stakeholders
  • Ensures key targets such as revenue, project profitability, consultant utilization is met on a Qtlry and yearly basis
  • Provides leadership for internal initiatives, including development of Field Workshops, Partner Training, Citrix conference presentations, and best practices development.
Qualifications (Knowledge, Skills, Abilities)
  • Prior experience with people-management and mentorship in a direct and/or matrix reporting capacity
  • Demonstrated ability to manage large, complex or multiple projects, while meeting deadlines, producing high quality deliverables and creating high customer satisfaction
  • Long term planning horizon and strategic mindset
  • Excellent planning, relationship building, problem solving, and communication skills
  • Strong leadership, communication, interpersonal, planning, and organization skills
  • Ability, initiative and accountability to manage and develop client relationships
  • When required, ability to arrange/sell work - write Statements Of Work; demonstrated ability to expand our role/scope of work at a client
  • Demonstrated the ability to build talent and seek opportunities for others and/or put them in positions to succeed
  • Working knowledge of Salesforce and Professional Services Automation tools
Requirements (Education, Certification, Training, and Experience)
  • Degree of Computer Science/Engineering from an accredited polytechnic/university or equivalent experience
  • 2-5 years experience in managing teams.
  • Previous experience in managing infrastructure projects.
  • Excellent customer service and solid technology, consulting, and project delivery skills
  • Existing, or willing to acquire, technical skills in Citrix products and technologies
  • Positive customer service attitude
  • Willing to travel up to 80% of the time round India and ASEAN countries
  • Previous experienced with Project Management techniques and methodologies (PMP/Agile)
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Keyskills :
newbusiness sales ltd accountancy professionalservicesautomation strategicsales scopesofwork equalemploymentopportunity problemsolving mis finance newbusinessdevelopment statementsofwork tatementsofworksow

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