Senior Manager, Customer Support, Exadata, ExaCC, ExaCS, ZDLRA

Job Description

*As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Senior Manager, you will have successfully managed in past assignments for several years, in addition to having been an effective technical or professional contributor. You may also be responsible for one or more functional areas chartered with both staff and customer goals. Overall, you will establish and communicate departmental objectives and implement plans to assure attainment while ensuring proper utilization of resources.Manages and controls activities in multi-functional areas of sections. Ensures appropriate operational planning is effectively executed to meet business needs. BS (or technical equivalent) is preferred. Five or more years of technical or professional experience in addition to three or more years of experience in a management or other leadership role (preferably in a support environment)., *Oracle Corporation is the world s leading supplier of software for information management, and the world s second largest independent software company. With annual revenues of more than US$ 37.1 Billion, the company offers its hardware and software solutions, along with related consulting, education, and support services, in more than 60 countries around the world. We are now looking for suitable candidates for our Lehi Support Center. This position will require working weekend shifts on a regular basis as part of our 24x7 Global Customer Support operations. The standard shift time for this position will be 1.30pm to 10pm IST. As a member of the Database Support organization, your focus is to deliver specific post-sales service to the Oracle customer base while serving as an advocate for customer needs. This involves resolving non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. As primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.A qualified candidate will have successfully managed in past assignments for several years in addition to having been an effective technical or professional contributor. You may also be responsible for one or more functional areas chartered with both staff and customer goals. Overall, you will establish and communicate departmental objectives and implement plans to assure attainment while ensuring proper utilization of resources. This position will require working weekend shifts on a regular basis as part of our 24x7 Global Customer Support operations.Job Requirements:Manages and controls activities in multi-functional areas. Ensures appropriate operational planning and effective execution to meet business needs. Fifteen or more years of technical or professional experience in addition to five or more years of experience in a management or other leadership role (preferably in a service environment).Mandatory Requirements:-B Tech/M Tech/MCA/M Sc (Computers) with strong technical experience as an Oracle DBA on Oracle 8i/9i/10g/11gR2/12c/18c/19c. Management degree will be an added advantage.Total Managerial Experience: Min: 5 years.Good knowledge of Oracle Database and Exadata.Knowledge of OS, Hardware, Storage, Networks will be additional advantage.Additional skills:Strong Customer orientation and employee relationship skills.Excellent communication skills.Good decision Making SkillsGood organizational skillsQuality focused (quality certifications are a plus)Should be good coachAble to coach and train engineers on technical and process frontStrong troubleshooting and analytical skills would be an advantageShould be able to motivate employees and sustain operational excellenceGood Rapport building with other LOBs including Local Customer Support in respective countries, SDMs, Base Development, Sales etc.Proven Support experience preferred.

Keyskills :
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