Senior Manager - Data Center Technology Group

Job Description

What will you doThis opportunity is for a Senior Manager to lead the APJC CX Centers Data Center Technology Group. APJC CX Center is known for its vast cultural, political and economic diversity. The team will deliver Support Services, Professional Services and Optimization Services at scale, while seeking anticipated outcomes proactively and pre-emptively. Across the Onboard, Implement, Use, Engage, Adopt and Optimize stages of the Customer Lifecycle, the CX APJC Centers deliver value. This is a role that s based out of Bangalore, India.In this role, you will lead a large team of Support Services employees in Bangalore. This role will report to the Director, APJC CX Centres, Data center. The Leader(TGL) will work with their global peers to deliver the following priorities and outcomes:1.Accelerate Customer success and dedication: Deliver excellence in every interaction whether with an external/internal customer or partner or colleague. Specific areas of focus include simplifying the customers experience of working with Cisco, providing a consistent, positive experience globally and utilizing insight and intellectual capital to be more proactive in our interactions. Progress will be measured through customer comments, partner feedback, engineering engagement quality and impact, intellectual capital posting/utilization, and moving from reactive to proactive in customer interactions.2.Handle and Develop Regional Talent: lead the organization in active listening and career development with a comprehensive focus on building role-relevant technical, business and leadership skills and certifications. Employee feedback survey results, event count and evaluation/feedback and hiring and retention will be used to measure progress throughout the year.3.Global and Local Business Alignment: Grow the business with financial and operational precision. Meet all financial targets (budget) and organizational efficiency targets (spans, layers, structure and location) within goal. Support, align and execute to joint vision, values and strategic priorities. Maintain tighter Interlock and alignment with APJC Regional Business Priorities. Seat at the table for strategic discussions as part of the Customer Experience (CX) delivery teams, ensuring consistency in excellent customer experience globally. 4.Industry and Professional Engagements: Build strategic relationships via participation in external conferences and professional/technical development events to energize the Cisco Customer Experience brand and build perspective and expertise. Measures of success include playing a leadership role in at least two external events per year.5.Operational Excellence at Scale: Meet/exceed Customer Happiness targets across product lines, geographies and teams with overall measures. Sponsor and Execute Local Site initiatives that drive a culture of Innovation, Employee Engagement, Quality and Certification Culture.6.Accelerate Employee Engagement: Drive business impact by being a diverse and broad leader who actively engages employees and business partners in a way that they feel welcomed, valued, respected and heard. This behaviour drives improved engagement, which can result in increased collaboration, and innovation.7. Build Interlock with cross-functional teams like Engineering, IT, Sales, Operations, Product Management, Marketing, CX Theatres and Architecture teams 8.Build partnership with Engineering team in delivering high quality products, increase serviceability and improve the overall customer experience.9.Building strong technical capabilities in the organisation. Resource alignment and capacity planning and governance.10.Delivery readiness for product introduction and relevant cross architecture/technology incubation and acquisition integration11.Portfolio delivery agility across the team12.Regional Delivery segmentation and location strategy process and governanceWho You ll Work WithGlobal CX Centers is a team of best-in-class technical specialists whose #1 focus is to help customers plan, design, deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.Will be working with dynamic, fast paced and supportive team that s built to handle the support services for Ciscos biggest customers. You will be given the opportunity to work alongside with Customer Experience organisations and will receive unique insight into the IT services industry all the way from pre-sales to day 2 support on some of Cisco s key customers.Who You Are

• 15+ Years in which 8+ years of proven experience in leading a team size of 100+
• Strategic insight and perspective of delivering perfection in customer delivery.
• Ability to develop a vision and differentiated strategies that position the organization for long-term success.
• Significant large team management experience with High motivation levels
• Solid understanding and experience within services
• Proven awareness and understanding of different perspectives in order to drive productivity.
• Talent for coaching and developing a robust team and a pipeline of talent.
• Establishing teams with multifaceted strengths by utilizing innovative ways with tangible actions to attract, retain, develop, and engage people who diverse.
• Proven track record to break down barriers to teamwork and partnership, in a global and highly sophisticated environment.
• Understanding of the Datacenter customer segment and Technology is an added plus.
• Ability to understand the technology trends and developing skills within the team to manage the requirement.
• Experience in working with the Customer engagement teams within the organization to collaborate and deliver support to the committed support levels
• Experience in collaborating with the Engineering functions in a Technology centric organization
• Success in a high tech, customer centric culture while creating an environment where employees thrive.

Why CiscoAt Cisco, each person brings their different talents to work as a team and make a difference.Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.We connect everything people, process, data and things and we use those connections to change our world for the better.We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We Are Cisco.,

Keyskills :
financesalesltdmisaccountancydata centerit servicessmart citiesteam managementsupport servicescustomer centriccapacity planningleadership skillsfinancial results