Senior Manager, Order Management

Job Description

Senior Manager, Order ManagementAbout UsDigital business requires a digital foundation. VMware compute, cloud, mobility, networking and security software forms a dynamic, consistent digital foundation to deliver the apps that power business innovation. VMware streamlines the journey to digital business by unlocking value from today s technologies while enabling the integration of tomorrow s.In Global Order Management we are committed to delivering an unparalleled purchasing experience that enables VMware s customers to rapidly realize the value of our products and services while ensuring financial integrity. We accelerate operational innovation and build bridges across VMware and its partner community. We put our people first by creating a global employee experience that builds loyalty.Your Responsibilities:Manage one or more teams, including People Managers, with responsibility for all aspects of VMware s order management activityManage hiring, talent review and bonus and salary review processesDrive focus and execution on operations, strategy, project activity and employee and organizational development via effective one-to-one discussions and structured staff meetingsLead initiatives in Employee Experience in line with the EPIC2 valuesDrive and deliver on goals and objectives including team and employee development, organizational scalability and operational excellenceIn partnership with global team, participate in development, communication and implementation of projects and initiatives around process efficiency, revenue integrity and customer experienceWorking with the Global Process Owner, define, implement and communicate global standards for all Order Management processesEnsure all teams are aware of and aligned to compliance guidelines and internal policies and procedures including SOX,evenue recognition and Trade ComplianceBuild and manage relationships with internal and external partners, focusing on quality and customer satisfactionDrive the successful execution of Distributor closes and Quarter-endsDrive SLA maintenance, efficiency, quality and team productivityDeliver on ad-hoc assignments as business requiresYou Need:10+ years software industry experience, including running an operational environmentDeep understanding of order management systems and policies, including upstream and downstream activity and revenue recognition knowledgeProficiency in people management and leadership skills, including the ability to inspire a team with clear vision and purposeExcellent communication, collaboration and interpersonal skills; ability to effectively engage with people at all levels of the organizationOrganizational focus with the capacity to represent the team and collaborate with both customers and internal partnersSelf-directed and practical approach to tackling problems, utilizing resources and cross-organizational collaborationExperience working across global teams and solid understanding of cross-cultural aspects in a global work environment.Solid interviewing and recruitment experienceAbility to work to tight deadlines when required; flexible to changing priorities aevenue recognition and Trade ComplianceBuild and manage relationships with internal and external partners, focusing on quality and customer satisfactionDrive the successful execution of Distributor closes and Quarter-endsDrive SLA maintenance, efficiency, quality and team productivityDeliver on ad-hoc assignments as business requiresYou Preferably Have:Considerable experience in the Order Management domainExperience/firm knowledge of SaaS business (Software as a Service)Postgraduate education/qualificationsOracle E-Business Systems experienceLean Six Sigma practiceBusiness system analytics and project management experienceWe are an Equal Opportunity employer and value diversityCategory : SalesSubcategory: Sales AdministrationExperience: Business LeadershipFull Time/ Part Time: Full TimePosted Date: 2020-06-01,

Keyskills :
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