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Senior Manager, Technical Product Support

6.00 to 11.00 Years   Bangalore   28 Mar, 2023
Applied Materials India Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryEngineering / Construction
Functional AreaTechnical Support / HelpdeskGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Applied Materials India is looking for a Senior Manager to build and lead a Technical Product Support team for Process Diagnostics and Control (PDC) products.Our PDC products comprise advanced imaging hardware- Deep UV Imaging, Scanning Electron Microscopy, and cutting-edge software to detect, measure and classify nanometer size defects from semiconductor fabrication process steps.The position will entail the following:Builds a highly professional team of Tech Support Engineers across multiple products.Responsible for ensuring all team members are up to date with required training, and Technical Development of engineers.Ensures correct assignment of engineers to customer and project, and extensive on-site support towards a successful product evaluation, multi-tool ramp and customer satisfaction.Creates and reviews documentation covering plans, technical improvements and procedures. Influences Engineering to prioritize and close customer related design issues.Delivers hands-on technical training and presentations to local team and customer.Requirements:Bachelor/Masters in Electrical/Mechanical Engg with 10+ years of work experienceMust have been in a people management role since at least last 3 years managing more than 10 headcounts in a dynamic environment: building high performance team, career developmentOnsite Technical Product Support management experiencePast experience in installing and troubleshooting complex hardware machinesOpen to 20% travel to leading semiconductor chip manufacturing fabs overseasApplied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.QualificationsEducation:Bachelors DegreeSkillsCertifications:Languages:Years of Experience:7 - 10 Years,

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