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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Job Skill: Voice Contact CenterDesignation: Management Level - 06-Senior Manager Job Location: BengaluruQualifications: Any GraduationYears of Experience: 16-25 yearsAbout Accenture OperationsIn todays business environment, growth isnt just about building value-its fundamental to long-term business survival. So how do organizations sustain themselves The key is a new operating model -one thats anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models. Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology. Visit us at www.accenture.comJob SummaryYou will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Technology Service Delivery Management (TSDM) team act as a trusted business advisor for providing guidance around operations and optimization of an IT infrastructure and services for Accenture Operations.The Voice Contact Center team is responsible for handling, operating, overseeing and servicing multiple communication devices. The team is also responsible for performing due diligence, evaluating voice infrastructure and supporting other voice requirements. The role will require you to have a good understanding of various voice technologies such as Genesys, AWS Voice, UCCX, PSTN and VOIP technologies.Good to have skills: Customer Service Management,Ability to solve problemsRoles and ResponsibilitiesIn this role you are required to identify and assess complex problems for area(s) of responsibility. The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives. Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility. Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters. Should have latitude in decision-making and determination of objectives and approaches to critical assignments. Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility. Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture. Please note that this role may require you to work in rotational shifts.,
Keyskills :
trusted business advisorservice delivery managementcustomer service managementmusic makingdue diligencecontact centercustomer serviceservice deliveryit infrastructure