Senior Manager - Voice Services

Job Description

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 0%Manager - Voice :: 9 to 12 years :: Bangalore / Gurgaon :: 2 pm to 11 pm Shift Are you curious, motivated, and forward-thinking At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About the teamThis team will Manage the planning, design, implementation, organization and operation of the company s data communications network. Analyse needs and establish priorities for network design and implementation to develop new and/or modify FIS networks and applications.What you will be doingLead/manage a team of Voice, Video, and Contact Center technology professionals and oversee related Voice Services analysis activities and deliverables Provide overall team leadership, training, coaching, development, succession, recruitment and resource management and provide on-going feedback and input into performance assessment and development plans for each team member Lead teams to deliver solutions in assigned functional area, Interface with IT peers, finance, audit, business unit management and other areas of FIS to ensure integrated processes Clearly define and communicate strategies, objectives and accountabilities to team members and continually look for ways to provide and enhance the value that is delivered to business/internal partners Continuously enhance knowledge/expertise in own area and keep current with emerging industry trends and best practices in the external market that can contribute to delivering effective telecom expense management Manage resource requirements and assignment, ensuring project milestones are met and monitoring to keep projects on schedule and within budget Ensure ongoing communication with the team on the status/progress of projects and issues/points of interestWhat you bring:8+ years in Advanced knowledge of Voice technology standards (e.g., infrastructure, architecture, processes, applications) and managing people/projects Advanced understanding of businesses and/or organizational practices/ disciplines Basic knowledge of external competition, industry and/or market trends in relation to own business Provides technical leadership/consulting/direction to a larger team on all aspects of engineering and operations Service management focused and takes initiative to ensure self and team work effectively and efficiently within established guidelines Strong organizational, time management, strategic thinking, research/ analysis and attention to detail Able to multi-task and flourish in a fast paced, deadline-driven work environment Consistently demonstrates and reinforces organizational valuesAdded bonus if you have:

• Knowledge of 8X8 cloud PBX platform
• Knowledge of Nice inContact CCaaS platform
• Knowledge of FIS products and services.
• Knowledge of financial services industry.
• Knowledge of the business goals, objectives and business operations for the appropriate FIS organization.

What we offer you:

• An exciting opportunity be a part of World s Leading FinTech Product MNC
• To be a part of vibrant team and to build up a career on Remote Infrastructure Management space.
• Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities FIS is your final career step!
• A broad range of professional education and personal development opportunities
• Time to support charities and give back in your community

Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass,

Keyskills :
business unit managementcontact center technologyremote infrastructure managementcontact centernetwork designvoice servicesonline privacy