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Senior Officer

3.00 to 5.00 Years   Bangalore   31 Dec, 2019
Standard Chartered Bank Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

RESPONSIBILITIES:1. Domain Capabilities:Product / Domain Knowledge :Possesses in-depth understanding (end to end) on the product / process.Able to perform rule based technical work involving acceptable deviations and exceptions.Able to identify, understand and articulate the requirements of the products from customer point of view & how it will benefit them.To ensure that all transactions related to Account Maintenance are processed / checked in a timely and efficient manner.Proficiency in the following:

  1. eBBS - Liability Product Knowledge
  2. CDD/KYC - Basic Knowledge
  3. FATCA - Basic Knowledge
  4. CCMS - Credit Card Basic Knowledge
  5. RLS - Loans Basic Knowledge
Process Management Able to identify opportunities to automate repetitive logic based manual activities.Perform independent activities concurrently.Give inputs from ground level after understanding the big picture.Supports and involves in change management plans in achieving mutual objectives to manage change.Open to suggestions and experimentation.To have a sense of urgency in meeting deliverables in TAT and Accuracy.To adhere to all the organization s risk policies at all times.Capacity PlanningPossess ability to understand the work plans and organizes their own work effectively.Able to identify sudden changes at a transactional level.Raises issues when they see the task is at risk.Completes work as assigned People and talent.Operational risk ManagementUnderstands what the various risks are at transaction level and some of the mandatory actions that need to be performed.Escalates issues to senior management within parameters of roleDescribes the fundamentals of operations riskAwareness on transactional level fraud2. Behavioural Capabilities:Precision AccuracyPerforms tasks accurately and thoroughly; double-checks the accuracy of the processHandle all transactions as per the laid down policies and procedures.Able to understand what quality work is and should strive to contribute towards it.Client Centric Able to create impact directly or indirectly through professional behavior and appearance.Understands that the action he/ she does has an impact on the customer directly or indirectly.Understands basic customer service requirements and relates error free processing to customer serviceCommunication Ability to communicate clearly so as to be understood by the recipients.Ability to understand instructions and written documentation clearly and accuratelyProblem ResolutionUnderstands the situation and perform right escalationsBeing able to provide data for performing root cause of the problemAbility to speak up when in disagreement and opposition3. Managerial Capabilities:Stakeholder ManagementUnderstands and knows who the stake holders are and meets SLAs.Able to provide timely and accurate response to queries / request raised by StakeholdersPeople ManagementAble to co operate and work as a team in an open and approachable style.Be good team player taking team s goals in to consideration.Change ManagementUnderstands the need for change and willingly accepts itAble to quickly adapts to changes with regards to process, projects, behaviour etcAbility to look beyond self interest to collective interestTo positively respond to the pace of changeData AnalyticsAble to analyze the process to understand the dimensions of the jobQUALIFICATIONS : Bachelaor Degree in any vertical0 to 2 years of relevant work experience with the below skill setsBasic Banking knowledgeTypingReading ComprehensionLogical Reasoning,

Keyskills :
banking sales customerservice accounts rootcause operationalrisk changemanagement seniormanagement changeinitiatives processimprovement accountmaintenance tatementsofworksow

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