Senior Officer Banking Operations, Liabilities

Job Description

RESPONSIBILITIES: Domain Capabilities:Product / Domain Knowledge : Possesses in-depth understanding (end to end) on the product / process. Able to perform rule based technical work involving acceptable deviations and exceptions. Able to identify, understand and articulate the requirements of the products from customer point of view & how it will benefit them. To ensure that all transactions related to Account Maintenance are processed / checked in a timely and efficient manner. Proficiency in the following: eBBS - Liability Product Knowledge CDD/KYC - Basic Knowledge FATCA - Basic Knowledge CCMS - Credit Card Basic Knowledge RLS - Loans Basic Knowledgeo Should have the sound knowledge on process.o Should have end to end process clarity as well as the product handled.o Should have the better clarity on the tecnical aspects of the ebbs fields and the raport with the technology team to fix any technical issues arised while processing the request.o Should have the knowledge on the customer expectaion on the each requests received and processed.Process Management : Able to identify opportunities to automate repetitive logic based manual activities. Perform independent activities concurrently. Give inputs from ground level after understanding the big picture. Supports and involves in change management plans in achieving mutual objectives to manage change. Open to suggestions and experimentation. To have a sense of urgency in meeting deliverables in TAT and Accuracy. To adhere to all the organization s risk policies at all times. Create enough backups for your respective processes. To report system/applications issues on time. Should be able identify the activity or area for automation in the process handled in the team. Should have the sound process knowledge and able to give any process related inputs in detail. As and when there are change initiatives driven by Country / Regulatory Authorities, should be able to plan the activities very well and deliver the required output with the least business interruption. Should be able to interpret the process needs and activity handled; also should come-up with suggestions towards process improvement and effective implemenation. Should have end to end process knowledge and complete understaning of the SLA with stake holders for both TAT and accuracy level.Capacity Planning: Possess ability to understand the work plans and organizes their own work effectively. Able to identify sudden changes at a transactional level. Raises issues when they see the task is at risk. Completes work as assigned People and talent.Operational risk Management: Understands what the various risks are at transaction level and some of the mandatory actions that need to be performed. Escalates issues to senior management within parameters of role Describes the fundamentals of operations risk Awareness on transactional level fraud Behavioural Capabilities:Precision Accuracy: Performs tasks accurately and thoroughly; double-checks the accuracy of the process Handle all transactions as per the laid down policies and procedures. Able to understand what quality work is and should strive to contribute towards it.Client Centric : Able to create impact directly or indirectly through professional behavior and appearance. Understands that the action he/ she does has an impact on the customer directly or indirectly. Understands basic customer service requirements and relates error free processing to customer service Responds promptly in an efficient and accurate manner as per the required TATCommunication : Ability to communicate clearly so as to be understood by the recipients. Ability to understand instructions and written documentation clearly and accuratelyProblem Resolution:Understands the situation and perform right escalations Being able to provide data for performing root cause of the problem Ability to speak up when in disagreement and opposition Ability to understand the existence of crisis and conflicts Able to work in a team with good interpersonal skillManagerial Capabilities:Stakeholder Management: Understands and knows who the stakeholders are and meets SLAs. Able to provide timely and accurate response to queries / request raised by StakeholdersPeople Management Able to co operate and work as a team in an open and approachable style. Be good team player taking team s goals in to consideration.Change Management: Understands the need for change and willingly accepts it Able to quickly adapts to changes with regards to process, projects, behaviour etc Ability to look beyond self interest to collective interest To positively respond to the pace of changeData Analytics: Able to analyze the process to understand the dimensions of the jobQUALIFICATIONS : Bachelor s Degree in any vertical0 to 2 years of relevant work experience with the below skill sets Basic Banking knowledge Typing Reading Comprehension Logical ReasoningApply now to join the Bank for those with big career ambitions.,

Keyskills :
banking sales customerservice mis accounts rootcause musicmaking operationalrisk changemanagement management changeinitiatives processimprovement accountmaintenance tatementsofw ksow seni