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Senior Officer - Cash Operations

3.00 to 5.00 Years   Bangalore   17 Nov, 2020
Standard Chartered Bank Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryEducation / Training
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

  • To deliver simply first-class service and advice to our Wholesale Banking clients and internal Partners in all enquiries, problems, conflicts resolution and other service-related issues.
  • To be the Service Partner, working together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues, identify opportunities and deliver the Bank s services
Key Responsibilities/Challenges:
  • Understand client s requirements and banking product & service needs across multiple products
  • Proactively anticipate client s needs and takes action
  • Proactively encourage utilization of facilities/increasing transaction volumes up/cross sell products and services; and identify opportunities for channels and business referrals
  • Create time for additional responsibilities and activities (projects, training etc.) though effective work management
  • Work independently, talking ownership of issues and escalates as required to the appropriate party
  • Comply with laid out policies and procedures
  • Maintain the Bank s reputation
  • Identify gaps which would put the Bank and its clients at risk and take action
Qualifications & Skills:
  • Knowledge of customer services and corporate banking (WB) products and processes (electronic channels knowledge is an advantage)
  • Computer literate with the ability to learn customer service software applications
  • Strong communication skills : ability to build clear and effective communications that drive action
  • Good listening and questioning skills
  • Motivated to achieve personal targets and management objectives
  • Good at English. Fluent Cantonese is an advantage
,

Keyskills :
bankingsalescustomer servicemisaccountsproduct salescorporate bankingwholesale bankingcommunication skillsrmsrisk

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