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Senior Platform Windows Engineer

3.00 to 5.00 Years   Bangalore   14 Jun, 2021
Pearson Education
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryManagement Consulting / Strategy
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

  • Implementation of technology deployments, operating system builds, software distributions, software upgrades, patching and other end user system updates across the managed device estate.
  • Implementation of solutions to automate systems and processes.
  • Management of incident, problem, and change requests to ensure Service Level Agreement
(SLA) targets are met.
  • Maintain technology, processes, and policies to enable the use of employee owned devices securely on the company network
  • Assist in creating and maintain equipment standards and supporting documentation for end users and technology staff.
  • Autonomously deliver projects as directed by line management to agreed timescales, cost and quality
  • Prioritize workflows, recommend key decisions, and manage assigned project communication to team via team meetings and line management
  • Ensure appropriate and effective communication and coordination with other members of Pearson Technology Operations and clients in the business areas.
  • Identify and escalate critical issues to other internal/external teams when required
  • Undertake a wide variety of support calls and provide an efficient support service to all customers, ensuring all targets are met including focusing on priority calls
  • Communicate effectively within the Service Desk Team and across all other internal departments to ensure the effective escalation and resolution of customer problems.
  • Assist in maintaining our CMDB.
  • Liaise with 3rd party suppliers and support desks as necessary
, *Skills and Abilities:
  • Windows operating systems (troubleshooting and configuration)
  • Microsoft Endpoint Manager (Formerly SCCM/Intune)
  • Autopilot and Operating system deployments
  • Basic knowledge of GPO, Configuration profiles, Compliance policies & Conditional access
  • Windows security updates, Driver and system patching
  • Basic knowledge of PowerShell or equivalent scripting language
  • Full Disk Encryption, MBAMBitLocker
  • Basic knowledge of application packaging, deployments and customizations.
  • Software catalog and Application lifecycle Management
  • Antivirus endpoint security solutions, Symantec Endpoint Protection or equivalent
  • Engineering and release management, unit testing, L3 technical support, User Acceptance Testing and root cause analysis. Educational & Professional Qualifications:
  • Bachelor s degree or equivalent in Computer Science, Engineering or other relevant field or have equivalent proven industry experience.
  • Recent Microsoft Certifications or equivalent proven industry experience

Keyskills :
user acceptance testingsymantec endpoint protectionapplication lifecycle managementroot causeservice deskunit testingservice level

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