Senior Product Manager, Growth (Remote)

Job Description

Mattermost is the industry s leading open-source enterprise-grade messaging platform. Customers including Intel, Ubisoft, Samsung, Cigna, BNP, European Commission, Social Security Administration, and Affirm use Mattermost to enable their teams to collaborate securely and privately anywhere. Many of the world s leading privacy-conscious enterprises like The US Department of Defense work better by connecting people, tools, and automation to increase developer collaboration using Mattermost. Our private cloud messaging platform offers secure, configurable, highly scalable messaging using web, mobile, and desktop applications and provides deep integrations with hundreds of SaaS and on-premises tools and applications.We value high impact work, ownership, self-awareness and being focused on customer success. If these values match who you are, we hope youll learn more about working at Mattermost and apply!We love product and growth . This is a unique opportunity to join a fast-growing tech startup and lead the growth product function, working closely with our Product and Engineering teams, as well as our leadership team.You will have a chance to define and shape the end-to-end user and buyer journeys, and partner with engineering, analytics, design, product management, and product marketing to accelerate product-led growth.You will also lead product experimentation to drive user growth, enhance user engagement and retention, and accelerate both self-served and sales-served buyer motions. The ideal candidate will have a strong technical, analytical, and product background with a drive to optimize product funnels and make products grow.Responsibilities:

• Own the end-to-end user and buyer journey, in partnership with engineering, analytics, UX design, product management, and product marketing
• Lead the strategy and implementation of growth product initiatives. Includes leading a cross-functional team to align and execute on growth priorities across the organization
• Prioritize effectively maintaining a laser focus on high impact work that drives improvement on product KPIs.
• Automate the self-served customer journey. Includes optimizing self-serve credit card, reseller, and PO-based transactions via the customer portal for first-time purchase, renewal, and expansion experiences.
• Accelerate sales-serve customers by increasing product-qualified leads, and working with the sales team to convert these leads into qualified opportunities.
• Run an end-to-end insights program for advocate and buyer cycles with rapid qualitative (usability testing, think aloud UX analysis, end-user and buyer interviews) and quantitative (metrics analysis, click map analysis) review, and iteration cycles.
• Communicate growth product initiatives, strategy and output metrics, and updates across all stakeholders and teams with high attention to detail.

Required Background/Skills:

• 5+ years of experience in product management; ideally in SaaS and product-led growth environments.
• Demonstrated experience in product-led growth, customer journey, or a bottoms-up sales motion.
• Demonstrated ability to drive business goals such as free-to-paid conversion or user retention.
• Deep expertise in quantitative analysis and the presentation of data to see beyond the numbers and understand how users interact with products, identify growth opportunities, and execute on projects to drive growth and engagement.
• Ability to drive for high impact and get things done. You manage project ambiguity, complexity, and interdependencies in an organized and structured way.
• Effective communicator with the ability to converse at both a technical and business level.
• Highly-detail-oriented with strong organizational skills; balancing multiple projects, deadlines, and requests should be second nature.
• Comfortable working in a rapidly changing environment where you are prepared to initiate and thrive in change

Mattermost is a remote-first company with staff living and working across the globe. We are currently hiring staff in these countries/regions:Australia - Canada - Chile - Finland - Georgia - Germany - India - Mauritius - Philippines - Poland - South Africa - Turkey - Ukraine - Uganda - United Kingdom - United StatesWe are constantly working towards adding more countries/regions to this list, but first we need to make sure we are compliant with local laws and regulations, which takes time.Mattermost is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We dont discriminate against staff or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if theres any way we can make the interview process better for you; were happy to accommodate!,

Keyskills :
product managementthink aloudsalesprivate cloudsocial securityproduct marketingproduct developmentmarketingcustomer portalbehavioral trainingdeliveryquantitative analysis