Senior Program Manager

Job Description

The Senior Program Manager - CMT Audits will lead key strategic programs spanning global cross-functional teams in support of pricing strategy implementation and process optimization. Below are the key areas of ownership: Own the automation roadmap for Benchmarking function Responsible to manage end to end program management of developing the automation solution by closely working with Technology team. Responsible to work with respective stakeholders to improve adoption rate. Responsible to continuously improve the product features by integrating the learnings from users and improve the accuracy of decisions from the automated solution. Will own the project management responsibilities on behalf of Benchmarking leader and own complete tracking and reporting of program goals, updates on initiatives, business review updates and monthly newsletter on Benchmarking Programs. Will own design and implementation of mechanism to track agreed actions with stakeholders across Amazon teams to ensure proper close looping of issues identified for a permanent fix.The role involves influencing peers and stakeholders in other functions to achieve functional and business goals assigned. A successful candidate in this role will have the ability to work at all levels of detail to accomplish team/organization goals. He or she will identify individual strengths of team members and contribute to talent advancement along with succession planning opportunities within the company. The ideal candidate actively seeks to understand Amazon s core business values and initiatives, and translates those into everyday practices.Some of the key result areas include, but not limited to: Responsibility for defining and driving functional/business goals.. Forming and managing cross-functional project teams to drive key programs for our customers. Building a data oriented culture, adoption of technology solutions and process improvement projects to achieve business goals.. Solving operational problems using technology and liase with the technology and operational teams in identifying use cases/requirements, implementing sustainable solutions and scaling them effectively to support Amazon Pricing operations worldwide. Managing stakeholder communication across multiple lines of business on various project milestones, process changes, escalations, etc. Ensuring high quality standards for interviewing and hiring employees at all levels of the organization.8+ yrs work experience in Program mgmt. with at least 3+yrs of experience in program managing a tech solution for a product or services industry. Has a background in quantitative decision making, ability to drive business metrics, automate operational tasks, thereby driving process excellence and adoption of different tools and resources. Exposure to working with technology teams and solving operational issues using technology . Has managed critical support functions and processes, with end to end business responsibility. Strong analytical, mediation and problem resolution skills. Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning. Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of the remote and local management teams. Demonstrated ability to hire and develop strong tech-operations team members and leaders . Proven expertise and ability to develop processes and procedures which will enhance the overall efficiency with a strong bias towards automation in all operational tasks. . Ability to work effectively & independently in a fast-paced environment with tight deadlines Excellent written and oral communication skills as well as team and stakeholder management skills. Masters Degree/MBA(System/Operations/Strategy), Experience / Certification in Project Management/process excellence (PMP, Six Sigma) Experience with presenting to and influencing at all levels within a large, cross-functional organization. Exposure to working with technology teams and solving operational issues using technology. Demonstrated leadership and ability to drive projects and ensure closure within stipulated timelines To receive security clearance all candidates must undergo a background check.,

Keyskills :
budgeting agile delivery ricingstrategy processexcellence strategicprograms behavioraltraining processimprovementprojects problemresolution qualitystandards projectteams programmanagement oralcommunication processimprovement projectmanagemen