Senior Program Manager, Basket Building, Retail WW

Job Description

The RBS group in an integral part of the Amazon online product lifecycle and buying operations. The teams goal is to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. Within RBS, the CX (customer experience) team strives to optimize customer shopping experience and reduce the problems identified in scalable, technology-driven solution that bring real impact to business. Basketbuilding team focus on decreasing customer s 2nd shopping trip by recommending right product at right time for customers, thereby improving customer experience and eventually bring incremental sales. Bundle is a main program team currently working on. About the RoleAs the Senior Program Manager, you will own the strategy and expansion of bundle program across all Amazon marketplaces, driving product and business performance and efficiency. You will be expected to identify new opportunities / problems and develop solutions to solve and execution, transform opportunity to business-driven programs. You will own business metrics, work with our stakeholders in different marketplaces, central product team, Business analytics team and operations teams to sustain expansion velocity and remove blockers. You will leverage these cross-functional teams and your team to provide solutions that address customer needs, while not compromising on the standardization of the solution within each segment. A successful candidate will be an exceptional strategic thinker. Key skills for the role include an extraordinary ability to deal with ambiguity, analytics, network effectively and influence partner teams without authority, and a passion for developing a deep understanding of the business and programs.Key job responsibilitiesResponsibilities:1. Build deep knowledge of basketbuilding offerings, and business requirements.2. Develop trust-based relationships with program s key stakeholders.3. Help define the program strategies, develop program roadmap, and organize work steams and milestones; gain buy-in and interlock across functional and regional leaders.4. Manage timely and successful delivery of the program, working with program s product owners and cross-functional teams to manage risks, and measure and report on progress. Gather and analyze data on launch performance results5. Anticipate and resolve bottlenecks, manage escalations, balance trade-offs, and resolve complex execution and operational issues.6. Build and deliver program s management reports. Use data and analytics to make day-to-day business decisions and achieve results7. Work with global and regional teams to lead program s adoption efforts. Hold regular business reviews with both internal and external partners8. Define and manage to program KPIs. Use Voice of the Customer, experimentation, data analysis, to set global quality standards and specifications for all product media for Amazon9. Present strategic program and user insights and recommendations to stakeholders and cross-functional team.10. Provide ad-hoc support and analysis to senior leaders on strategy documents and research requests.,
• 5+ years of experience in program or project management
• Experience defining program requirements and using data and metrics to determine improvements
• 5+ years of experience working cross functionally with tech and non-tech teams
• 5+ years of experience delivering cross functional projects
Basic Qualifications
• Bachelors degree or higher in Business, Management or engineering
• 10+ years experience in business management or business analysis, project management, with proven success record
• Understand basic and systematic approaches to manage projects/programs
• Structured problem solving approach
• Excellent oral and written English skills
• Open-minded, creative and proactive thinking
• Pioneer to invent and make differences
• Understanding of customer experience, listening to customers voice and work backwards to improve business process and operations
Preferred Qualifications
• 5+ years of people management
• Knowledge of SQL, Python etc.
• Masters degree or higher in Operations, Business, Project Management, Engineering
• Exposure to designing and building tech products or programs

Keyskills :
managementdata analysisbudgetingvoice of the customerproblem solvingbusiness processagiledelivery