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Senior Reporting Analyst Service Desk

3.00 to 6.00 Years   Bangalore   19 May, 2020
DXC Technology
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareStatistics / Analytics
EmploymentTypeFull-time

Job Description

Hi,Greetings from DXC TechnologyInterested candidates kindly share your resume to nn57@dxc.comJob Role: - Reporting Analyst - Service Management/ IT Help desk exposureExperience: - 3 - 6 Years(relevant)Skills: Power BI / Tableau / SQL / Analytics / Monitoring tools etc.,Essential Job Functions

  • At least 3 years verifiable experience in a reporting and analytics related position with respect to IT help desk or service management.
  • Ability to interact with the Clients, to understand the business needs in order to propose and create the solution
  • Experience of the following: Data Integration, Data Modelling, Visualization Tools (e.g.Tableau, Power BI), SQL server, Visual Studio, SharePoint
  • Experience of the following (Desirable): Solar Winds, Assets, Systrack, Nexthink, Riverbed, Tachyon
-
  • Advanced troubleshooting, problem solving and analytical skills
  • Work on various reporting and analytics projects both with internal and external clients
  • Understand the customers business needs and gathering and writing the requirements
  • Complete project management activities according to agreed services to be provided
  • Translate reporting needs into production reports and dashboards
  • Work across functional lines to strive for and ensure consistent data quality
  • Conduct continuous review of reports and identify opportunities for improvements with the aim of minimizing redundant reporting and development of single source of truth where possible
  • Develop and maintain dashboards to visualize data utilizing Power BI, Spotfire or Tableau
  • Automate data preparation and report creation where possible
  • Development of ad-hoc reports as necessary
  • Provide increased focus on analytics and emphasize on providing valuable insights to drive improvement opportunities
  • Build understanding of business and operational strategies and identify critical metrics required to support those strategies
  • Adept in creating and maintaining project/activity management documentation
  • Provide technical advice and Lead as needed on projects - reporting solution analysis, proposal, creation, implementation/integration and support
  • Ensure timely delivery of high-quality output for end users
  • Provide day-to-day support for ad-hoc analysis, reporting and troubleshooting support.
Basic Qualifications
  • Bachelors degree or equivalent combination of education and experience
  • Bachelors degree in computer science or related field preferred
Other Qualifications
  • Strong analytical and problem solving skills
Work Environment
  • Office environment
  • May require shift work
,

Keyskills :
balance sheetbasis mispower bi sql serverit helpdesk data modelingvisual studio problem

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